[Europe] France e-Invoicing service degradation

Update timeline

1. investigating Oct 13, 2026, 09:51 AM UTC

   We are aware of an issue currently affecting our e-Invoicing services in France. For France, customers may experience longer processing times for both invoice clearance submissions and document retrieval. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

2. investigating Oct 13, 2026, 03:41 PM UTC

   We are continuing to investigate the issue affecting our e-Invoicing services in France. Processing has started to resume but is not yet back to normal. Some transactions may remain in intermediate statuses longer than usual. We will provide further updates as soon as more information becomes available.

3. monitoring Oct 14, 2026, 08:23 AM UTC

   Processing of our e-Invoicing services in France has returned to normal levels, and we are monitoring closely. Transactions submitted during the disruption are being processed, and some may still take longer than usual to update. We will provide furthers updates once recovery is confirmed.

4. resolved Oct 19, 2026, 11:30 AM UTC

   The issue affecting our e-Invoicing services in France has been resolved. Processing has been at normal levels since the morning of Oct 14, 2026 UTC. Transactions submitted during the disruption are being reconciled. If a transaction still shows an intermediate status, please contact Support.