Tungsten Automation Americas incident

Supplier Portal - Performance Issues

Critical Resolved View vendor source →

Tungsten Automation Americas experienced a critical incident on December 6, 2025 affecting Supplier Portal, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2025, 08:46 AM UTC
Resolved
Dec 06, 2025, 02:19 PM UTC
Duration
5h 33m
Detected by Pingoru
Dec 06, 2025, 08:46 AM UTC

Affected components

Supplier Portal

Update timeline

  1. investigating Dec 06, 2025, 08:46 AM UTC

    We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.

  2. identified Dec 06, 2025, 10:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 06, 2025, 11:47 AM UTC

    A fix has been implemented, we are monitoring the results and expect full resolution shortly.

  4. resolved Dec 06, 2025, 02:19 PM UTC

    This incident has been resolved.