Tuatahi First Fibre had 20 outages in the last 2 years totaling 323h 55m of downtime — averaging 0.8 incidents per month.
There were 20 Tuatahi First Fibre outages since May 28, 2025 totaling 323h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating a service degradation issue in parts of Tauranga and Papa moaned.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage in the Drury area.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a network outage in the area.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating service degradation issue in Whanganui.
Services have now been restored. The team will continue to monitor overnight for any further issues.
This incident has been resolved.
We are currently investigating an outage in The Whanganui region.
This incident has been resolved.
Field teams are onsite working to rectify a local power outage.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue affecting customers in Hastings
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented, and we will monitor for a period of time to ensure services remain stable.
This incident has been resolved.
We are currently investigating an issue affecting customers in Tauranga.
This incident has been resolved.
We are currently investigating a widespread outage in New Plymouth
This incident has been resolved.
There is a network outage currently affecting Matangi and Tamahere. The teams are actively working to restore services.
This incident has been resolved.
There is an outage affecting customers in Milldale. Our field teams have been sent to investigate the issue and further updates will be provided shortly.
Extensive civil work is required to repair the damaged fibre. Work is underway, though we’re unable to provide an ETA at this time due to the complexity of the repairs.
Repair work is in progress, and the estimated time for restoration is 20:00.
Repairs have been more challenging than expected, and the estimated restoration time has been updated to 20:00 on 20 October. We appreciate your patience while our team works to complete the repairs.
All services have been restored, we will continue to monitor closely to ensure everything remains stable
This incident has been resolved.
There is a large scale outage affecting customers in Tokoroa. Our field teams have been sent to investigate the issue and further updates will be provided shortly.
Field teams have arrived on site and are assessing the damage. A plan will be implemented shortly after the site has been surveyed.
Field teams are continuing to assess the damage and create a restoration plan.
The site requires extensive civil work to begin restoring services which unfortunately wont happen until tomorrow morning. The field teams are remaining onsite and will continue working throughout the night to prepare the site for a smooth and fast restoration of the services tomorrow. Further updates will come tomorrow morning when the civil teams are onsite.
Fault teams are on site working to restore service. Restoration is proving challenging, and we are unable to provide an estimated restoration time at this stage. We will share a further update this afternoon, by which time we expect to have a clearer view of when services will begin to restore.
Field teams are continuing preparations at the site to enable service restoration. Work to restore services is expected to begin this evening, with crews remaining on-site and working overnight to complete the restoration.
All services have been restored, we will continue to monitor closely to ensure everything remains stable
This incident has been resolved.
A number of customers are affected by an outage this morning. The cause has been identified and the field team are on their to site to begin a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Engineers are currently investigating an issue impacting a number of end users in Tauranga. We will provide further updates as soon as more information becomes available.
Fibre Strike has been confirmed, and the field team are being mobilised to repair.
Field team are on site and a repair is being organised. There is currently no ETR however updates will be provided regularly.
Field teams are on site and about to commence the repair of cables impacted by the fibre strike. There is currently no ETR however updates will continue to be provided regularly.
Services are beginning to be restored. Expected restoration time is late afternoon with further updates to follow.
Field teams are continuing to work on site and services are gradually being restored.
Most of the services have been restored. The field team are working to repair the few remaining services tonight.
This incident has been resolved.
Engineers are currently investigating an issue impacting a number of end users in Whanganui. We will provide further updates as soon as more information becomes available.
Engineers have identified and resolved the issue impacting end users in Whanganui by rebooting a network device. Services have been restored, and engineers will continue to monitor the network to ensure stability.
This incident has been resolved.
Some users are still experiencing outages in Wanganui. Field teams will begin to restore the services from 9pm tonight.
Work began at 9pm to restore the services. The team will continue until all the services have been restored.
Work has now been completed and being monitored overnight.
This incident has been resolved.
A large number of customers in Tauranga have lost service. We are investigating and will provide an update when we have more information.
All services have been restored, we will continue to monitor closely to ensure everything remains stable
As services have remained stable, the issue is now considered fully resolved.
An outage is currently impacting customers in Whanganui. Our engineering team is actively investigating and working to restore service as quickly as possible.
All services have been restored, we will continue to monitor closely to ensure everything remains stable
Services have been stable for the past 12 hours. The issue is now fully resolved.
A number of services are experiencing an outage in Cambridge due to a damaged cabinet. The field team are on site and are beginning repairs. There is currently no ETR
The site is being prepared for restoration and the field team are continuing to work on the damaged cabinet.
Work is continuing and some services have begun to be restored. There is currently no ETR however updates will be provided regularly.
Unfortunately due to health and safety risks, restoration efforts have been paused for the evening and will resume at first light tomorrow.
Restoration efforts are ongoing to restore service for the final affected customers.
The issue is now fully resolved.
We are currently investigating service degradation in Hamilton.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.