TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Notice Resolved View vendor source →

TSYS Merchant experienced a notice incident on November 10, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 09:28 PM UTC
Resolved
Nov 10, 2025, 10:27 PM UTC
Duration
58m
Detected by Pingoru
Nov 10, 2025, 09:28 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. investigating Nov 10, 2025, 09:28 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 11/10/2025 - 16:09 EST Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 11/10/2025 - 16:09 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

  2. resolved Nov 10, 2025, 10:27 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 11/10/2025 - 16:09 EST Impact End time: 11/10/2025 - 17:15 EST Restored: This issue has been resolved by RBC bank at 17:15 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 11/10/2025 - 16:09 HE Fin de l’impact: 11/10/2025 - 17:15 HE Résolution: Ce problème a été résolu par la Banque RBC à 17:15 HE. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement