TSYS Merchant incident
Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada
TSYS Merchant experienced a notice incident on November 12, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 12, 2025, 07:40 PM UTC
Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 11/12/2025 - 14:11 EST Impact End time: 11/12/2025 - 14:28 EST Restored: This issue has been resolved by RBC bank at 14:28 EST. This issue is external to Global Payments Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 11/12/2025 - 14:11 HE Fin de l’impact: 11/12/2025 - 14:28 HE Résolution: Ce problème a été résolu par la Banque RBC à 14:28 HE. Ce problème est externe à Global Payments Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement