TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on November 13, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 04:44 PM UTC
Resolved
Nov 13, 2025, 06:15 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 13, 2025, 04:44 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. investigating Nov 13, 2025, 04:44 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 11/13/2025 - 11:14 EST Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 11/13/2025 - 11:14 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

  2. resolved Nov 13, 2025, 06:15 PM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 11/13/2025 - 11:14 EST Impact End time: 11/13/2025 - 12:44 EST Restored: As of 12:44 EST, no additional timeouts were observed. The issuing bank (RBC) stated that the timeouts resulted from a problem with their downstream. The issuing Bank has implemented a change to mitigate the outage and is still working on other solutions to permanently resolve the issue. This issue is external to GP. Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 11/13/2025 - 11:14 HE Fin de l’impact: 11/13/2025 - 12:44 HE Résolution: À 12:44 HNE, aucun nouveau délai d'attente n'a été constaté. La banque émettrice (RBC) a indiqué que ces délais d'attente provenaient d'un problème au niveau de leur système en aval. La banque émettrice a déployé un correctif pour atténuer l’incident et travaille encore sur d’autres solutions afin de résoudre le problème de manière permanente. Ce problème est indépendant de GP. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement