TSYS Merchant incident
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada
Resolved after 10 minutes, affecting Portico Canada ATL/RIC, on March 27, 2026.
Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 03/26/2025 - 20:38 EDT Impact End time: 03/26/2025 - 20:48 EDT Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 03/26/2025 - 20:38 HE Fin de l’impact: 03/26/2025 - 20:48 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.
Affected components
Update timeline
- resolved Mar 27, 2026, 02:53 AM UTC
Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 03/26/2025 - 20:38 EDT Impact End time: 03/26/2025 - 20:48 EDT Restored: This issue has been resolved. Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 03/26/2025 - 20:38 HE Fin de l’impact: 03/26/2025 - 20:48 HE Résolution: Ce problème a été résolu. Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.
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