TSYS Merchant incident
Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs
Resolved after 1 hour 31 minutes, affecting NWS / PetroPay and VAPS, on October 29, 2024.
Monitoring has confirmed that no new timeouts have been observed. This issue stands resolved.
Affected components
Update timeline
- investigating Oct 29, 2024, 02:30 PM UTC
We are aware of an issue with Heartland NWS and VAPS and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
- monitoring Oct 29, 2024, 03:41 PM UTC
Some merchants are reporting that they are no longer experiencing any transaction timeouts. Teams will continue to monitor our applications until we have verification that service is fully restored.
- resolved Oct 29, 2024, 04:01 PM UTC
Monitoring has confirmed that no new timeouts have been observed. This issue stands resolved.
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