Trybe had 22 outages in the last 2 years totaling 8h 57m of downtime — averaging 0.9 incidents per month.
There were 22 Trybe outages since August 16, 2025 totaling 8h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We're investigating reports of issues logging into Trybe Affected components Platform (Degraded performance)
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Affected components Platform (Operational)
Status: Investigating Some users have reported that when attempting to take payment for a retail product order, an error is displayed: "Something went wrong!". This is only affecting Orders for Retail Products only. These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused. Affected components Platform (Degraded performance)
Status: Resolved This issue has been resolved. Payments are now successfully processing again for retail product orders. We apologise for the disruption caused. Affected components Platform (Operational)
Status: Investigating We’re investigating reports of some Gantner Access Control devices not responding. Affected components Platform (Degraded performance)
Status: Identified We’ve identified the cause of the issue and a fix is being deployed. Affected components Platform (Degraded performance)
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Gantner devices will automatically reconnect. It your Gantner device hasn't already automatically reconnected, this should happen in the next few minutes. Please reach out to our support team should you have any concerns. Affected components Platform (Operational)
Status: Investigating We're investigating reports of some April membership payments stuck in "Preparing". We'll keep you updated on this.
Status: Resolved The issue has been resolved, all April payments that were stuck in "Preparing" have now updated to "Succeeded" or "Failed" (if there was something preventing the payment being taken i.e. lack of funds).
Status: Investigating We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.
Status: Identified We've identified the cause of the issue where an error is appearing when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. We will release a fix as soon as possible. Apologies for any inconvenience.
Status: Investigating We're still investigating this with high priority. Thanks for your patience here.
Status: Resolved The issue has been resolved. We apologise for the disruption caused.
Status: Investigating We're investigating reports of no bookings appearing on the calendar if "All" is selected as the zone. If you filter by a different zone you will see your bookings. We'll keep you updated once we have any news apologies for the inconvenience. Affected components Platform (Degraded performance)
Status: Identified We've identified the cause of the issue where no bookings are appearing on the calendar if "All" is selected as the zone. We'll let you know once this fix is released.
Status: Resolved The issue has been resolved. We apologise for the disruption caused.
Status: Investigating We're investigating reports of Trybe running slow with issues creating order, creating clients, searching and loading pages. This is raised with the tech team and we will keep you updated as soon as we have any news. Affected components Platform (Degraded performance)
Status: Identified We've identified the cause of Trybe running slow with issues creating order, creating clients, searching and loading pages. We will let you know as soon as this is resolved. Affected components Platform (Degraded performance)
Status: Resolved The issue has been resolved where Trybe was running slow with issues creating order, creating clients, searching and loading pages is fixed. We apologise for the disruption caused. Affected components Platform (Operational)
Status: Monitoring There were reports of customers receiving errors when making an online payment at the Shop Checkout. Our Payment provider Adyen were experiencing intermittent issues - https://status.adyen.com/ - that have since been resolved. We will be monitoring our Payment Provider until the issue has been fully resolved. Affected components Trybe Pay (Degraded performance)
Status: Resolved The issue has been resolved as of 16:14 CET. All payment should now be going through successfully. We will continue monitoring the platform. Should you have any questions, please contact our support team. Affected components Trybe Pay (Operational)
Status: Investigating We're investigating reports of not being able to purchase a membership online. We will keep you updated when we have any news. Apologies for any inconvenience.
Status: Identified We've identified the cause of the issue where you cannot purchase a membership online and the tech team are actively working on a fix. We'll keep you updated.
Status: Resolved The issue has been resolved. Your clients will now be able to sign up to memberships online. We apologise for any disruption caused.
Status: Investigating We're investigating reports of some memberships being marked as "payment outstanding" although payment has successfully been taken. We are currently investigating this and will keep you updated once we have any news. Apologies for any inconvenience.
Status: Identified We've identified the cause of the issue where some memberships are stuck in "payment outstanding" despite payment being successfully taken. We'll let you know once this has been resolved.
Status: Resolved The issue has been resolved. We apologise for the disruption caused. Any memberships that were stuck in "payment outstanding" when payment was successfully taken have now be updated to "Active".
Status: Investigating We're investigating some reports of bookings not appearing on the calendar for some dates. This is being investigated by our tech team in the meantime please head to the Orders tab to view your orders if they are not visible on the calendar. Apologies for any inconvenience. Affected components Platform (Degraded performance)
Status: Identified We've identified the cause of this issue and will keep you updated once this is resolved. Affected components Platform (Degraded performance)
Status: Resolved The issue has been resolved, your bookings will now be appearing on the calendar. We apologies for the disruption caused. Affected components Platform (Operational)
Status: Investigating We're investigating reports {{symptom}} aftecting {{scope}}.
Status: Identified We've identified a fix for the error message popping up when you go to manage passes on a client profile. We will keep you updated once this is resolved.
Status: Resolved The issue has been resolved. We apologies for the disruption caused. You will now be able to head to "Manage passes" without any error.