Trybe incident

Error when making an online booking that requires no payment

Minor Resolved View vendor source →

Trybe experienced a minor incident on April 1, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 04:30 PM UTC
Resolved
Apr 01, 2026, 04:30 PM UTC
Duration
—
Detected by Pingoru
Apr 01, 2026, 04:30 PM UTC

Update timeline

  1. investigating Apr 01, 2026, 02:03 PM UTC

    Status: Investigating We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.

  2. identified Apr 01, 2026, 02:21 PM UTC

    Status: Identified We've identified the cause of the issue where an error is appearing when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. We will release a fix as soon as possible. Apologies for any inconvenience.

  3. investigating Apr 01, 2026, 03:30 PM UTC

    Status: Investigating We're still investigating this with high priority. Thanks for your patience here.

  4. resolved Apr 01, 2026, 04:30 PM UTC

    Status: Resolved The issue has been resolved. We apologise for the disruption caused.