Trybe incident

Some memberships showing as "payment outstanding" when payment has been taken

Minor Resolved View vendor source →

Trybe experienced a minor incident on February 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 02:49 PM UTC
Resolved
Feb 02, 2026, 02:49 PM UTC
Duration
—
Detected by Pingoru
Feb 02, 2026, 02:49 PM UTC

Update timeline

  1. investigating Feb 02, 2026, 10:24 AM UTC

    Status: Investigating We're investigating reports of some memberships being marked as "payment outstanding" although payment has successfully been taken. We are currently investigating this and will keep you updated once we have any news. Apologies for any inconvenience.

  2. identified Feb 02, 2026, 12:10 PM UTC

    Status: Identified We've identified the cause of the issue where some memberships are stuck in "payment outstanding" despite payment being successfully taken. We'll let you know once this has been resolved.

  3. resolved Feb 02, 2026, 02:49 PM UTC

    Status: Resolved The issue has been resolved. We apologise for the disruption caused. Any memberships that were stuck in "payment outstanding" when payment was successfully taken have now be updated to "Active".