"This order contains future items." popping up when it shouldn't be which is preventing check out

Update timeline

1. investigating Jul 07, 2026, 08:55 AM UTC

   Status: Investigating We're investigating reports of "This order contains future items." error message popping up when it shouldn't be which is preventing check out.

2. identified Jul 07, 2026, 09:26 AM UTC

   Status: Identified We've identified the cause of "This order contains future items." popping up when it shouldn't be which is preventing check out. This will only pop up for bookings that haven't passed their end time yet as soon as the end time is passed you'll be able to check out. We'll keep you updated once the fix is released so that you can check out the order as soon as the item has started.

3. identified Jul 07, 2026, 10:36 AM UTC

   Status: Identified We've released an initial fix for order checkout: • :white_check_mark: You can now check out an order if all items in it have started. • :warning: If any item hasn't started yet (based on its scheduled time), checkout will still be blocked. Coming next: The team is working on a further update to restore checkout based on the date of the last order item, regardless of time. We'll post another update once this is live.

4. resolved Jul 08, 2026, 09:51 AM UTC

   Status: Resolved The issue has been resolved. The tech team have now released a fix so now you'll be able to checkout the order based on the date of the last order item in the order, regardless of time (whether the item has started or not yet). We apologise for the disruption caused.