Resolved after 10 minutes, affecting Platform, on April 10, 2026.
The issue has been resolved. We apologise for the disruption caused. Gantner devices will automatically reconnect. It your Gantner device hasn't already automatically reconnected, this should happen in the next few minutes. Please reach out to our support team should you have any concerns.
Affected components
Update timeline
- investigating Apr 10, 2026, 02:21 PM UTC
We’re investigating reports of some Gantner Access Control devices not responding.
- identified Apr 10, 2026, 02:23 PM UTC
We’ve identified the cause of the issue and a fix is being deployed.
- resolved Apr 10, 2026, 02:31 PM UTC
The issue has been resolved. We apologise for the disruption caused. Gantner devices will automatically reconnect. It your Gantner device hasn't already automatically reconnected, this should happen in the next few minutes. Please reach out to our support team should you have any concerns.
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