Trybe incident

Unable to add retail products to website orders

Minor Resolved View vendor source →

Trybe experienced a minor incident on June 24, 2026 affecting Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 10:00 AM UTC
Resolved
Jun 24, 2026, 10:00 AM UTC
Duration
—
Detected by Pingoru
Jun 24, 2026, 10:00 AM UTC

Affected components

Platform

Update timeline

  1. investigating Jun 24, 2026, 09:36 AM UTC

    Status: Investigating We're investigating reports of not being able to do the following... • Add retail products as upsells to website orders • Add retail products/ courses/ vouchers to website orders that drop into Trybe internally. We will keep you updated as soon as this is resolved. Apologies for any inconvenience. Affected components Platform (Degraded performance)

  2. identified Jun 24, 2026, 09:43 AM UTC

    Status: Identified We've identified the cause of the issue and will release a fix as soon as possible. Affected components Platform (Degraded performance)

  3. resolved Jun 24, 2026, 10:00 AM UTC

    Status: Resolved The issue has been resolved. We apologise for the disruption caused. Affected components Platform (Operational)