Trybe incident

Payments for retail orders show an error: "Something went wrong!" - but payment still records

Minor Resolved View vendor source →

Trybe experienced a minor incident on April 13, 2026 affecting Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 12:23 PM UTC
Resolved
Apr 13, 2026, 12:23 PM UTC
Duration
—
Detected by Pingoru
Apr 13, 2026, 12:23 PM UTC

Affected components

Platform

Update timeline

  1. investigating Apr 13, 2026, 11:57 AM UTC

    Status: Investigating Some users have reported that when attempting to take payment for a retail product order, an error is displayed: "Something went wrong!". This is only affecting Orders for Retail Products only. These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused. Affected components Platform (Degraded performance)

  2. resolved Apr 13, 2026, 12:23 PM UTC

    Status: Resolved This issue has been resolved. Payments are now successfully processing again for retail product orders. We apologise for the disruption caused. Affected components Platform (Operational)