TrueLayer incident

Edge System Degraded Performance

Resolved after 1 hour 1 minute, affecting Signup+ and From 🇪🇺🇪🇪 LHVBEE22XXX and 1 more, on September 17, 2026.

resolved Sep 17, 2026, 06:45 PM UTC

Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. This is resolved. Impact start time: 17/09/2026, 18:05 BST Impact end time: 17/09/2026, 18:09 BST Client actions: None

Started
Sep 17, 2026, 05:44 PM UTC
Resolved
Sep 17, 2026, 06:45 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 17, 2026, 05:44 PM UTC

Affected components

Signup+From 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇷 TRYEFRP2AAATo 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇮 TRYEFIH2XXXFrom 🇪🇺🇮🇪 TRYEIE22To 🇪🇺🇫🇷 TRYEFRP2XXXFrom 🇬🇧 TRYEGB22XXXFrom 🇬🇧 TRYEGB22To 🇬🇧 TRYEGB22

Update timeline

  1. monitoring Sep 17, 2026, 05:44 PM UTC

    Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. We are monitoring all system activities following recovery. Impact start time: 17/09/2026, 18:05 BST Impact end time: 17/09/2026, 18:09 BST Client actions: None

  2. resolved Sep 17, 2026, 06:45 PM UTC

    Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. This is resolved. Impact start time: 17/09/2026, 18:05 BST Impact end time: 17/09/2026, 18:09 BST Client actions: None

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