Resolved after 9 hours 1 minute, affecting From 🇪🇺🇩🇰 SXPYDKKKXXX and From 🇪🇺🇩🇪 SXPYDEHHXXX and 1 more, on August 5, 2026.
The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored. Impact Start Time: 05/08/2026, 00:17 UTC Impact End Time: 05/08/2026, 09:03 UTC Client actions: None
Affected components
Update timeline
- identified Aug 05, 2026, 12:42 AM UTC
We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments. Impact start time: 05/08/2026, 00:17 UTC Client actions: None
- identified Aug 05, 2026, 01:24 AM UTC
The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress. Client actions: None
- identified Aug 05, 2026, 06:58 AM UTC
We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts. Client actions: None
- identified Aug 05, 2026, 08:54 AM UTC
We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts. Client actions: None
- resolved Aug 05, 2026, 09:44 AM UTC
The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored. Impact Start Time: 05/08/2026, 00:17 UTC Impact End Time: 05/08/2026, 09:03 UTC Client actions: None
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