Truckstop Outage History
Truckstop is up right nowPingoru has recorded 52 incidents for Truckstop: 48 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 58 of 720 (8%) |
| May 2026 | 6 | 437 of 744 (59%) |
| June 2026 | 6 | 392 of 720 (54%) |
| July 2026 | 1 | 20 of 744 (3%) |
| August 2026 | 8 | 245 of 744 (33%) |
| September 2026 | 4 | 276 of 720 (38%) |
| October 2026 | 1 | 3 of 591 (0%) |
Incidents, newest first
Minor April 30, 2026 Load Post Error 52m Loadboard
Started Apr 30, 2026, 07:00 PM UTC· resolved Apr 30, 2026, 07:52 PM UTC
- investigating Apr 30, 2026, 07:00 PM UTC
We are aware that customers are unable to post loads. The team is actively investigating and we apologize for any inconvenience.
- monitoring Apr 30, 2026, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 07:52 PM UTC
This incident has been resolved.
Notice April 28, 2026 ITSD log in cache 7d 4h ITS Dispatch
Started Apr 28, 2026, 01:43 PM UTC· resolved May 05, 2026, 05:55 PM UTC
- identified Apr 28, 2026, 01:43 PM UTC
We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry.
- identified Apr 29, 2026, 04:51 PM UTC
We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry. For steps on how to do this, please visit: https://community.truckstop.com/s/article/Clearing-cache-in-cookies-for-ITS-Dispatch.
- resolved May 05, 2026, 05:55 PM UTC
This incident has been resolved.
Minor March 30, 2026 SaferWatch Data Dely 3h 4m SaferWatch
Started Mar 30, 2026, 05:10 PM UTC· resolved Mar 30, 2026, 08:15 PM UTC
- investigating Mar 30, 2026, 05:10 PM UTC
We are aware that SaferWatch data may be outdated. The team is working to resolve as quickly as possible.
- resolved Mar 30, 2026, 08:15 PM UTC
This incident has been resolved and the SaferWatch data is updated.
Minor March 24, 2026 RMIS SMS Verification Code Intermittent Issues 21h 1m Onboarding
Started Mar 24, 2026, 04:52 PM UTC· resolved Mar 25, 2026, 01:53 PM UTC
- investigating Mar 24, 2026, 04:52 PM UTC
We are aware that some RMIS carrier onboarding SMS verification codes are not being sent due to an issue with a 3rd party provider. Other verification methods are not impacted. We apologize for any inconvenience.
- resolved Mar 25, 2026, 01:53 PM UTC
This incident has been resolved.
Minor February 18, 2026 RMIS TIN Matching Delay 16h 23m RMIS
Started Feb 18, 2026, 11:51 PM UTC· resolved Feb 19, 2026, 04:14 PM UTC
- investigating Feb 18, 2026, 11:51 PM UTC
The IRS is running slow causing intermittent issues with customers verifying the carriers TIN matching in RMIS.
- resolved Feb 19, 2026, 04:14 PM UTC
This incident has been resolved.
Minor February 17, 2026 FMCSA Data Services 1h 39m RMIS
Started Feb 17, 2026, 10:29 PM UTC· resolved Feb 18, 2026, 12:08 AM UTC
- investigating Feb 17, 2026, 10:29 PM UTC
We are currently experiencing issues with FMCSA data services, which may result in stale customer data in RMIS. We are actively working to resolve it as quickly as possible.
- resolved Feb 18, 2026, 12:08 AM UTC
This incident has been resolved.
Minor February 9, 2026 Load Board Issue 42m Loadboard, Mobile
Started Feb 09, 2026, 02:30 PM UTC· resolved Feb 09, 2026, 03:12 PM UTC
- investigating Feb 09, 2026, 02:30 PM UTC
We are aware that customers could be experiencing issues with the Load Board. The team is actively investigating and working to resolve as quickly as possible.
- monitoring Feb 09, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 03:12 PM UTC
This incident has been resolved.
Minor February 3, 2026 TIN Matching Delays 6d 23h RMIS
Started Feb 03, 2026, 08:26 PM UTC· resolved Feb 10, 2026, 07:35 PM UTC
- investigating Feb 03, 2026, 08:26 PM UTC
The IRS e-Services system, which includes TIN matching is currently experiencing delays. RMIS is submitting TINs for matching as normal, but the results back from the IRS are delayed. Until the IRS system resumes returning TIN matching data as normal, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation.
- monitoring Feb 06, 2026, 06:36 PM UTC
A fix has been implemented and we are monitoring results. There is a backlog that is being processed so there still may be a delay in seeing updates.
- resolved Feb 10, 2026, 07:35 PM UTC
This incident has been resolved.
Minor February 3, 2026 Load Manager Error 24m Loadboard
Started Feb 03, 2026, 07:04 PM UTC· resolved Feb 03, 2026, 07:29 PM UTC
- investigating Feb 03, 2026, 07:04 PM UTC
We are aware that customers may receive an error message stating it is unable to retrieve your list of loads in Load Manager. The team is actively working to resolve this issue.
- resolved Feb 03, 2026, 07:29 PM UTC
This incident has been resolved.
Notice January 28, 2026 Identity Verification Request Issue 3h 49m RMIS
Started Jan 28, 2026, 07:15 PM UTC· resolved Jan 28, 2026, 11:05 PM UTC
- investigating Jan 28, 2026, 07:15 PM UTC
New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.
- resolved Jan 28, 2026, 11:05 PM UTC
This incident has been resolved.
Minor January 23, 2026 RMIS carrier registration codes may not be available 41m RMIS
Started Jan 23, 2026, 07:43 PM UTC· resolved Jan 23, 2026, 08:25 PM UTC
- investigating Jan 23, 2026, 07:43 PM UTC
We are aware that there may be issues in sending and receiving verification codes for RMIS login. The team is actively investigating to fix as quickly as possible.
- investigating Jan 23, 2026, 07:59 PM UTC
We have identified that this issue is limited to carrier registration in RMIS. The team is actively investigating to fix as quickly as possible.
- resolved Jan 23, 2026, 08:25 PM UTC
This incident has been resolved.
Notice January 22, 2026 Email Issue 17h 27m Factoring, ITS Dispatch, RMIS, Loadboard and 4 more
Started Jan 22, 2026, 08:47 PM UTC· resolved Jan 23, 2026, 02:15 PM UTC
- investigating Jan 22, 2026, 08:47 PM UTC
We are aware of an issue with Truckstop users not receiving emails due to a vendor outage. We apologize for any inconvenience and are working with the vendor to resolve this as quickly as possible.
- resolved Jan 23, 2026, 02:15 PM UTC
This incident has been resolved.
Minor January 12, 2026 Delays with Load Search & Post 1h 39m Loadboard, Mobile
Started Jan 12, 2026, 05:13 PM UTC· resolved Jan 12, 2026, 06:52 PM UTC
- investigating Jan 12, 2026, 05:13 PM UTC
Due to a vendor issue, some loads may not appear in the load grid, and users may experience slowness when searching for or posting loads. Our team is actively working with the vendor to resolve the issue as quickly as possible.
- resolved Jan 12, 2026, 06:52 PM UTC
This incident has been resolved.
Minor December 19, 2025 Load Search / Load Post City Issue 2d 22h Loadboard, Mobile
Started Dec 19, 2025, 04:31 PM UTC· resolved Dec 22, 2025, 03:28 PM UTC
- investigating Dec 19, 2025, 04:31 PM UTC
Some customers may experience issues with the city population list when searching or posting a load. If an error or wrong location does appear, entering the full city name and state will help bypass the issue. Our team is aware and actively investigating.
- identified Dec 19, 2025, 04:56 PM UTC
Due to a vendor issue, we are experiencing problems populating locations when searching for or posting loads. Entering the ZIP code or the full city name and state may help bypass the issue. Our team is aware and actively working with the vendor to restore service as quickly as possible.
- resolved Dec 22, 2025, 03:28 PM UTC
This incident has been resolved.
Minor December 12, 2025 FM Search - City Lookup 6d 23h Mobile
Started Dec 12, 2025, 05:24 PM UTC· resolved Dec 19, 2025, 04:30 PM UTC
- investigating Dec 12, 2025, 05:24 PM UTC
Some customers using our mobile app may experience intermittent delays or errors when searching for loads by a specific city. If an error does appear, entering the full city name will help bypass the issue. Our team is aware and actively investigating.
- identified Dec 16, 2025, 04:26 PM UTC
The team has identified the root cause of the issue and will be deploying a fix this Friday to permanently resolve the city lookup issue. Thank you for your patience and understanding.
- resolved Dec 19, 2025, 04:30 PM UTC
This incident has been resolved.
Minor December 9, 2025 FactorMe Inbox Issue 9d 3h Factoring
Started Dec 09, 2025, 03:59 PM UTC· resolved Dec 18, 2025, 07:24 PM UTC
- investigating Dec 09, 2025, 03:59 PM UTC
We are aware that some customers may receive a "non-deliverable" message when trying to submit Factoring paperwork via [email protected]. We are working to resolve this as quickly as possible.
- investigating Dec 10, 2025, 05:16 PM UTC
We are continuing to investigate an issue where some customers may experience intermittent “non-deliverable” messages when submitting paperwork to [email protected]. Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. Thank you for your patience—we’ll provide additional updates as progress is made.
- monitoring Dec 11, 2025, 03:00 PM UTC
Please do not resubmit your paperwork unless they do not appear as "received" in the mobile app or a support partner has confirmed that we do not have them on file. Thank you for your patience as we work through these technical difficulties.
- monitoring Dec 11, 2025, 04:50 PM UTC
We’re seeing consistent improvement in processing your paperwork, and our teams are continuing to monitor and optimize performance. As a friendly reminder, please do not resubmit your loads unless they do not appear as "received" in the mobile app OR a support partner has confirmed that we do not have them on file. Thank you for your continued patience as we work to fully resolve this issue.
- monitoring Dec 11, 2025, 10:13 PM UTC
The issue has been remediated and the mailbox has remained stable for some time. Our team will continue to closely monitor activity to ensure all requests are processed as expected. Thank you for your understanding and patience while we worked through this incident.
- resolved Dec 18, 2025, 07:24 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare outage impacting Denim 1d 1h Factoring
Started Nov 18, 2025, 02:18 PM UTC· resolved Nov 19, 2025, 03:46 PM UTC
- identified Nov 18, 2025, 02:18 PM UTC
We are currently experiencing an outage affecting Denim by Truckstop. This outage is due to an issue with a third-party partner, Cloudflare. We are in communication with them to resolve the issue as quickly as possible.
- monitoring Nov 18, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 03:46 PM UTC
This incident has been resolved.
Minor November 11, 2025 ITSD Login Error 51m ITS Dispatch
Started Nov 11, 2025, 06:13 PM UTC· resolved Nov 11, 2025, 07:05 PM UTC
- investigating Nov 11, 2025, 06:13 PM UTC
We are aware that customers are currently receiving an error when trying to login to ITS Dispatch. The team is working to resolve as quickly as possible.
- resolved Nov 11, 2025, 07:05 PM UTC
This incident has been resolved.
Minor October 29, 2025 Load Board Login Issues 6h 18m Loadboard
Started Oct 29, 2025, 04:18 PM UTC· resolved Oct 29, 2025, 10:37 PM UTC
- investigating Oct 29, 2025, 04:18 PM UTC
We are aware that some customers are experiencing issues logging into the Truckstop Load Board due to a vendor-related issue. Our team is actively monitoring the situation and working to restore access as quickly as possible. In the meantime, we recommend using the Truckstop Go mobile app to log in to your load board.
- monitoring Oct 29, 2025, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 10:37 PM UTC
This incident has been resolved.
Minor October 21, 2025 Saferwatch Report Delays 17h 47m SaferWatch
Started Oct 21, 2025, 09:18 PM UTC· resolved Oct 22, 2025, 03:05 PM UTC
- investigating Oct 21, 2025, 09:18 PM UTC
The FMCSA has informed us that due to the AWS issues, some of their datasets have not updated today. This is impacting many of our daily Saferwatch reports. As soon as the information is available from the FMCSA, it will be processed and daily reports will be sent.
- resolved Oct 22, 2025, 03:05 PM UTC
This incident has been resolved.
Notice October 21, 2025 Load Board Search and Post Intermittent Issues 3h 26m Loadboard, Mobile, Rate Insights
Started Oct 21, 2025, 04:57 PM UTC· resolved Oct 21, 2025, 08:24 PM UTC
- monitoring Oct 21, 2025, 04:57 PM UTC
Some customers may still be experiencing intermittent issues with load search, load posting, and Rate Insights. The disruption is related to a third-party vendor, and our team continues to monitor the service.
- resolved Oct 21, 2025, 08:24 PM UTC
This incident has been resolved.
Minor October 21, 2025 Load Search and Posting Errors 59m Loadboard
Started Oct 21, 2025, 02:29 PM UTC· resolved Oct 21, 2025, 03:29 PM UTC
- investigating Oct 21, 2025, 02:29 PM UTC
Customers may experience errors when searching or posting loads in the Load Board due to an issue with a third-party geolocation service. Our team is actively monitoring the situation and will provide updates as they become available.
- monitoring Oct 21, 2025, 02:49 PM UTC
We’re seeing improved performance with Load Board search and posting, though some customers may still experience intermittent issues. The disruption is related to a third-party vendor, and our team continues to monitor the service.
- monitoring Oct 21, 2025, 03:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 03:29 PM UTC
This incident has been resolved.
Notice October 20, 2025 Truckstop Factoring - Vendor Issue 2d 22h Factoring
Started Oct 20, 2025, 02:59 PM UTC· resolved Oct 23, 2025, 01:07 PM UTC
- investigating Oct 20, 2025, 02:59 PM UTC
We are aware that a vendor is currently experiencing issues which may cause a potential delay in Truckstop Factoring payments. The team is aware of this issue and is actively monitoring the vendor's status. Payments will be made as soon as the vendor's issue is resolved.
- resolved Oct 23, 2025, 01:07 PM UTC
This incident has been resolved.