Resolved after 6 days 23 hours, affecting Mobile, on December 12, 2025.
The team has identified the root cause of the issue and will be deploying a fix this Friday to permanently resolve the city lookup issue. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Dec 12, 2025, 05:24 PM UTC
Some customers using our mobile app may experience intermittent delays or errors when searching for loads by a specific city. If an error does appear, entering the full city name will help bypass the issue. Our team is aware and actively investigating.
- identified Dec 16, 2025, 04:26 PM UTC
The team has identified the root cause of the issue and will be deploying a fix this Friday to permanently resolve the city lookup issue. Thank you for your patience and understanding.
- resolved Dec 19, 2025, 04:30 PM UTC
This incident has been resolved.
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