Truckstop incident

Identity Verification Request Issue

Notice Resolved View vendor source →

Truckstop experienced a notice incident on January 28, 2026 affecting RMIS, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 07:15 PM UTC
Resolved
Jan 28, 2026, 11:05 PM UTC
Duration
3h 49m
Detected by Pingoru
Jan 28, 2026, 07:15 PM UTC

Affected components

RMIS

Update timeline

  1. investigating Jan 28, 2026, 07:15 PM UTC

    New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.

  2. resolved Jan 28, 2026, 11:05 PM UTC

    This incident has been resolved.