Truckstop Outage History
Truckstop is up right nowPingoru has recorded 52 incidents for Truckstop: 48 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 58 of 720 (8%) |
| May 2026 | 6 | 437 of 744 (59%) |
| June 2026 | 6 | 392 of 720 (54%) |
| July 2026 | 1 | 20 of 744 (3%) |
| August 2026 | 8 | 245 of 744 (33%) |
| September 2026 | 4 | 276 of 720 (38%) |
| October 2026 | 1 | 3 of 549 (0%) |
Incidents, newest first
Minor October 6, 2026 Login Outage 2h 30m RMIS, Loadboard, Mobile
Started Oct 06, 2026, 04:07 PM UTC· resolved Oct 06, 2026, 06:37 PM UTC
- investigating Oct 06, 2026, 04:07 PM UTC
We are aware that there is an issue prohibiting customers from logging in to Truckstop.com at this time. We are actively working to identify the issue and correct. Thank you for your patience.
- identified Oct 06, 2026, 05:16 PM UTC
We are working with the vendor to restore login as soon as possible. Thank you for your continued patience.
- monitoring Oct 06, 2026, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 06:37 PM UTC
This incident has been resolved.
Minor September 30, 2026 Load Board Menu Items 8h 49m Loadboard
Started Sep 30, 2026, 10:39 AM UTC· resolved Sep 30, 2026, 07:29 PM UTC
- identified Sep 30, 2026, 10:39 AM UTC
We are aware of customers experiencing issues accessing load board menu items. If you are still experiencing issues, please perform a hard refresh (Ctrl + F5) on your web browser.
- monitoring Sep 30, 2026, 03:35 PM UTC
A fix has been implemented. If you are still experiencing issues, please perform a hard refresh (Ctrl + F5) on your web browser.
- resolved Sep 30, 2026, 07:29 PM UTC
This incident has been resolved.
Minor September 29, 2026 RMIS: TIN Matching Delays 7h 56m RMIS
Started Sep 29, 2026, 03:30 PM UTC· resolved Sep 29, 2026, 11:27 PM UTC
- investigating Sep 29, 2026, 03:30 PM UTC
We are aware of an issue with the IRS e-Services system affecting TIN Matching files. As a result, RMIS is currently unable to validate W-9 TIN Matches. However, this delay does not impact the Risk Assessment System or incoming registrations.
- resolved Sep 29, 2026, 11:27 PM UTC
This incident has been resolved.
Minor September 17, 2026 RMIS: FMCSA Files Delay 4d RMIS
Started Sep 17, 2026, 04:59 PM UTC· resolved Sep 21, 2026, 05:16 PM UTC
- investigating Sep 17, 2026, 04:59 PM UTC
For RMIS customers: we have not received an updated FMCSA Census file in 3 days, and the Vehicle Inspection File has not updated in 4 days. We have contacted the FMCSA about this, and they are looking into it. In the meantime, please note the data reflected in RMIS and SAFER could be outdated. We will provide updates when we hear back.
- resolved Sep 21, 2026, 05:16 PM UTC
The updated files have been received and processed.
Notice September 4, 2026 Motus data update 6d 19h RMIS
Started Sep 04, 2026, 09:47 PM UTC· resolved Sep 11, 2026, 05:04 PM UTC
- investigating Sep 04, 2026, 09:47 PM UTC
For RMIS customers: The FMCSA has introduced a large number of changes in their latest Census file. Out of caution, we're pausing ingestion of this data while we validate the changes before applying them. We'll provide updates as we learn more.
- identified Sep 09, 2026, 03:42 PM UTC
We've completed our review and are ready to move forward with the update. We will begin processing the update later today (Wednesday). This will mean an unusually high volume of carrier changes, and depending on your business rules, some carriers may be decertified. You should expect to see more activity than usual over the next day or so.
- resolved Sep 11, 2026, 05:04 PM UTC
The processing of the data is complete.
Minor August 28, 2026 Sonar Insights Data Unavailable 1h 28m Loadboard
Started Aug 28, 2026, 03:41 PM UTC· resolved Aug 28, 2026, 05:10 PM UTC
- identified Aug 28, 2026, 03:41 PM UTC
We are aware of an issue affecting Van/Reefer Board Pro and Sonar Insights customers. Rate and market data is currently unavailable, causing those fields to display as N/A. Load search remains available. We are actively working with the vendor to restore the data feed and will provide updates as they become available.
- monitoring Aug 28, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 05:10 PM UTC
This incident has been resolved.
Minor August 27, 2026 Load Posting Issue 2h 42m Loadboard
Started Aug 27, 2026, 05:03 PM UTC· resolved Aug 27, 2026, 07:46 PM UTC
- investigating Aug 27, 2026, 05:03 PM UTC
We are aware there is currently an issue and some customers might be unable to select the "More Load Options" when posting a load. The team is investigating and looking to resolve as quickly as possible.
- resolved Aug 27, 2026, 07:46 PM UTC
This incident has been resolved.
Notice August 27, 2026 RMIS: Census data updates delayed 4h 36m RMIS
Started Aug 27, 2026, 03:34 PM UTC· resolved Aug 27, 2026, 08:10 PM UTC
- monitoring Aug 27, 2026, 03:34 PM UTC
Census data from the FMCSA has not updated in the past 3 days. We're in touch with them and will resume processing as soon as an updated file is available. We'll continue to post updates here as we learn more.
- resolved Aug 27, 2026, 08:10 PM UTC
The FMCSA has provided an updated file and it has been processed.
Notice August 18, 2026 RMIS: FMCSA Census Data 6d 1h RMIS
Started Aug 18, 2026, 04:37 PM UTC· resolved Aug 24, 2026, 05:50 PM UTC
- investigating Aug 18, 2026, 04:37 PM UTC
For RMIS Customers: We've identified an unusually large number of changes in yesterday's Motus file, including some that appear unintentional — for example, a large number of records where data in a specific field is now blank. As a result, we've paused ingestion of Census data while we investigate. We are in contact with the FMCSA to confirm whether these changes are accurate. They've confirmed they're investigating on their end as well. We'll continue to post updates as we learn more.
- identified Aug 21, 2026, 09:12 PM UTC
FMCSA has released a new Census file that retains the changes made earlier this week. Beginning at 5pm MT today, we're processing that update to keep our data in sync with FMCSA's. You can expect an unusually high volume of carrier changes, with elevated activity continuing through the weekend. Depending on your business rules, some carriers may be decertified. No action is needed on your part.
- resolved Aug 24, 2026, 05:50 PM UTC
The planned ingestion for the FMCSA Census changes are complete.
Minor August 14, 2026 RMIS: FMCSA data update 3d 19h RMIS
Started Aug 14, 2026, 09:14 PM UTC· resolved Aug 18, 2026, 04:36 PM UTC
- monitoring Aug 14, 2026, 09:14 PM UTC
For RMIS customeres: FMCSA processed a large, intentional update to Census carrier data today, resulting in more carrier data changes than usual in RMIS monitoring. FMCSA confirmed the change directly and told us it was not an error. Most affected records are inactive carriers, though you may notice somewhat more activity on carriers you actively monitor. Additional updates may follow, and we will provide updates as we receive them.
- resolved Aug 18, 2026, 04:36 PM UTC
The planned ingestion for the changes that the FMCSA confirmed was accurate and completed.
Notice August 13, 2026 Load Board Menu Items - Resolved – Loadboard
Started Aug 13, 2026, 04:23 PM UTC· resolved Aug 13, 2026, 04:23 PM UTC
- resolved Aug 13, 2026, 04:23 PM UTC
We have resolved the incident of customers experiencing issues accessing load board menu items. If you are still experiencing issues, please perform a hard refresh (Ctrl + F5) on your web browser.
Minor August 11, 2026 Truck Posting Issue 1h 19m Loadboard
Started Aug 11, 2026, 02:43 PM UTC· resolved Aug 11, 2026, 04:03 PM UTC
- investigating Aug 11, 2026, 02:43 PM UTC
We are investigating reports of some customers experiencing issues when accessing Truck Posting. Affected users may encounter a blank white screen, delayed page loading, or difficulty completing the truck post. The team is working to resolve this as soon as possible
- identified Aug 11, 2026, 02:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 11, 2026, 04:03 PM UTC
This incident has been resolved.
Minor July 13, 2026 Saved Loads (Mobile only) 20h 2m Mobile
Started Jul 13, 2026, 09:12 PM UTC· resolved Jul 14, 2026, 05:14 PM UTC
- investigating Jul 13, 2026, 09:12 PM UTC
We are aware that some customers may not have the Saved Loads button available on mobile. We are working to fix as soon as possible.
- resolved Jul 14, 2026, 05:14 PM UTC
A fix has been implemented. If you continue to not see the Saved Loads menu, please try closing and restarting the app.
Minor June 29, 2026 Truck Management Unavailable 53m Loadboard, Mobile
Started Jun 29, 2026, 08:52 PM UTC· resolved Jun 29, 2026, 09:45 PM UTC
- investigating Jun 29, 2026, 08:52 PM UTC
We are investigating an issue affecting Truck Management. Customers may be unable to post, update, or remove truck availability, and search results may not reflect the most recent posted capacity. We are working to restore service as quickly as possible.
- resolved Jun 29, 2026, 09:45 PM UTC
This incident has been resolved.
Minor June 29, 2026 Load Board Issues 4h 49m Loadboard, Mobile
Started Jun 29, 2026, 04:06 PM UTC· resolved Jun 29, 2026, 08:56 PM UTC
- investigating Jun 29, 2026, 04:06 PM UTC
We are aware that some customers might be experiencing intermittent issues with load board menu items and load management functionality. We are working to resolve as quickly as possible.
- monitoring Jun 29, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 08:56 PM UTC
This incident has been resolved.
Minor June 15, 2026 Rate Insights Degraded 6m Rate Insights
Started Jun 15, 2026, 07:27 PM UTC· resolved Jun 15, 2026, 07:34 PM UTC
- investigating Jun 15, 2026, 07:27 PM UTC
We are currently investigating an issue with Rate Insights. Some requests may be failing intermittently, resulting in errors when attempting to retrieve rate estimates. We are working to resolve, thank you for your patience.
- resolved Jun 15, 2026, 07:34 PM UTC
This incident has been resolved.
Minor June 12, 2026 RMIS: SAFER Status Change 65d 18h RMIS
Started Jun 12, 2026, 10:47 PM UTC· resolved Aug 17, 2026, 05:40 PM UTC
- investigating Jun 12, 2026, 10:47 PM UTC
The SAFER company snapshot has been updated with a number of brand new Operating Authority Statuses, resulting in a many carriers being decertified in RMIS. We are working with FMCSA to confirm this change. In the meantime, we are reverting any carriers that were updated back to the status they had before. Once we have confirmation from the FMCSA, we will adjust appropriately to reflect the latest accurate Operating Authority Status information.
- identified Jun 26, 2026, 02:39 PM UTC
We have begun ingesting Motus data into RMIS and are seeing some anomalies that we are investigating. We will continue to provide updates as we progress on a full solution.
- identified Jul 07, 2026, 05:22 PM UTC
The Motus data import into RMIS has completed. We are now working through applying that data to carrier records in RMIS, which will continue over the next several hours. Going forward, any new data received will process through the system in real time. We will continue to provide updates as we progress.
- monitoring Jul 07, 2026, 11:01 PM UTC
The ingestion is complete and we have turned Motus data updates back on for most carriers within Truckstop’s RMIS. For a small number of carriers, Motus has cases where more than one active DOT number shares the same MC number, making it unreliable to determine which carrier record an update belongs to. We've reported this to the FMCSA and are not displaying any updated Motus data those carriers until it's has been resolved by the FMCSA. We will continue to provide updates.
- resolved Aug 17, 2026, 05:40 PM UTC
This incident has been resolved.
Minor June 9, 2026 RMIS: FMCSA Inactive Authority Status 1d 8h RMIS
Started Jun 09, 2026, 02:22 PM UTC· resolved Jun 10, 2026, 10:32 PM UTC
- investigating Jun 09, 2026, 02:22 PM UTC
Due to a recent change with the FMCSA, we are seeing an error where dual-authority carriers Operating Status is showing incorrectly. We are in communication to resolve.
- identified Jun 09, 2026, 04:19 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 09, 2026, 05:07 PM UTC
The FMCSA has confirmed that there is an issue that has caused the Operating Authority Status to change for a large number of companies. They are currently working on a fix for this issue that they anticipate applying today (6/9).
- monitoring Jun 10, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 10:32 PM UTC
This incident has been resolved.
Critical June 5, 2026 Rate Inisghts Unavailable 39m Rate Insights
Started Jun 05, 2026, 02:15 PM UTC· resolved Jun 05, 2026, 02:54 PM UTC
- investigating Jun 05, 2026, 02:15 PM UTC
We’re aware of an issue impacting Rate Insights and are actively working to resolve it. Our team is investigating the root cause and prioritizing a fix. We’ll share additional updates as they become available.
- resolved Jun 05, 2026, 02:54 PM UTC
This incident has been resolved.
Notice May 29, 2026 Widespread service issues reported. 9h 52m Factoring, RMIS, Loadboard, Mobile
Started May 29, 2026, 05:49 AM UTC· resolved May 29, 2026, 03:41 PM UTC
- investigating May 29, 2026, 05:49 AM UTC
We are aware of an ongoing issue affecting some of our services. We are actively investigating and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Thank you for your patience.
- investigating May 29, 2026, 11:31 AM UTC
We are continuing to investigate this issue.
- monitoring May 29, 2026, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2026, 03:37 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 03:41 PM UTC
This incident has been resolved.
Minor May 22, 2026 TIN Matching Outage 3d 23h RMIS
Started May 22, 2026, 04:17 PM UTC· resolved May 26, 2026, 03:37 PM UTC
- investigating May 22, 2026, 04:17 PM UTC
The IRS TIN matching service is currently down impacting the ability to validate carriers on RMIS. We appreciate your patience and will continue to provide updates when available.
- resolved May 26, 2026, 03:37 PM UTC
This incident has been resolved.
Major May 18, 2026 RMIS: FMCSA Data Delay 91d RMIS, SaferWatch
Started May 18, 2026, 05:32 PM UTC· resolved Aug 17, 2026, 05:39 PM UTC
- investigating May 18, 2026, 05:32 PM UTC
For RMIS and SaferWatch customers: The FMCSA is currently transitioning to Motus and has temporarily paused updates to L&I data, as well as the addition of new authorities to the Census file. During this freeze, customers should not expect to see updates to L&I data or newly added authorities reflected in our platform. The FMCSA anticipates lifting the freeze on May 19, 2026. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.
- investigating May 22, 2026, 02:52 PM UTC
We are continuing to wait for an update from the FMCSA regarding the data freeze. We appreciate your patience and will provide updates here as we receive them.
- identified May 28, 2026, 09:16 PM UTC
We are in communication with the FMCSA daily about the missing L&I and new authority data. They are working to restore the regular data updates, but have not yet provided a timeline for when we can expect that. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.
- resolved Aug 17, 2026, 05:39 PM UTC
This incident has been resolved.
Minor May 14, 2026 Load Board Incidents 41m Loadboard
Started May 14, 2026, 08:35 PM UTC· resolved May 14, 2026, 09:17 PM UTC
- investigating May 14, 2026, 08:35 PM UTC
We are aware that some menu items are not available in the Load Board such as Load Manager and Truck Posting. The team is actively working to resolve.
- resolved May 14, 2026, 09:17 PM UTC
This incident has been resolved.
Minor May 13, 2026 SONAR Insights 1h 36m Loadboard
Started May 13, 2026, 04:20 PM UTC· resolved May 13, 2026, 05:57 PM UTC
- investigating May 13, 2026, 04:20 PM UTC
We are aware the Van Load Board Pro users on long loading times for SONAR insights on load details and may time out. We are working with the vendor to correct this. Lane-level SONAR insights is still available.
- resolved May 13, 2026, 05:57 PM UTC
This incident has been resolved.
Minor May 7, 2026 Rate Insights 2h 11m Rate Insights
Started May 07, 2026, 08:51 PM UTC· resolved May 07, 2026, 11:02 PM UTC
- investigating May 07, 2026, 08:51 PM UTC
We are aware that Rate Insights is not populating on the load board. The team is investigating and working to resolve as quickly as possible.
- resolved May 07, 2026, 11:02 PM UTC
This incident has been resolved.