Truckstop Outage History

We are currently investigating an issue with Rate Insights. Some requests may be failing intermittently, resulting in errors when attempting to retrieve rate estimates. We are working to resolve, thank you for your patience.

Due to a recent change with the FMCSA, we are seeing an error where dual-authority carriers Operating Status is showing incorrectly. We are in communication to resolve.

We’re aware of an issue impacting Rate Insights and are actively working to resolve it. Our team is investigating the root cause and prioritizing a fix. We’ll share additional updates as they become available.

We are aware of an ongoing issue affecting some of our services. We are actively investigating and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

The IRS TIN matching service is currently down impacting the ability to validate carriers on RMIS. We appreciate your patience and will continue to provide updates when available.

We are aware that some menu items are not available in the Load Board such as Load Manager and Truck Posting. The team is actively working to resolve.

We are aware the Van Load Board Pro users on long loading times for SONAR insights on load details and may time out. We are working with the vendor to correct this. Lane-level SONAR insights is still available.

We are aware that Rate Insights is not populating on the load board. The team is investigating and working to resolve as quickly as possible.

We are aware that customers are unable to post loads. The team is actively investigating and we apologize for any inconvenience.

We are aware that SaferWatch data may be outdated. The team is working to resolve as quickly as possible.

We are aware that some RMIS carrier onboarding SMS verification codes are not being sent due to an issue with a 3rd party provider. Other verification methods are not impacted. We apologize for any inconvenience.

The IRS is running slow causing intermittent issues with customers verifying the carriers TIN matching in RMIS.

We are currently experiencing issues with FMCSA data services, which may result in stale customer data in RMIS. We are actively working to resolve it as quickly as possible.

We are aware that customers could be experiencing issues with the Load Board. The team is actively investigating and working to resolve as quickly as possible.

We are aware that customers could be experiencing issues with the Load Board. The team is actively investigating and working to resolve as quickly as possible.

The IRS e-Services system, which includes TIN matching is currently experiencing delays. RMIS is submitting TINs for matching as normal, but the results back from the IRS are delayed. Until the IRS system resumes returning TIN matching data as normal, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation.

We are aware that customers may receive an error message stating it is unable to retrieve your list of loads in Load Manager. The team is actively working to resolve this issue.

New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.

We are aware that there may be issues in sending and receiving verification codes for RMIS login. The team is actively investigating to fix as quickly as possible.

We have identified that this issue is limited to carrier registration in RMIS. The team is actively investigating to fix as quickly as possible.

We are aware of an issue with Truckstop users not receiving emails due to a vendor outage. We apologize for any inconvenience and are working with the vendor to resolve this as quickly as possible.

We are aware of an issue that load postings are delayed or not showing up on the load board. The team is actively investigating to fix as quickly as possible.

Due to a vendor issue, some loads may not appear in the load grid, and users may experience slowness when searching for or posting loads. Our team is actively working with the vendor to resolve the issue as quickly as possible.

Some customers may experience issues with the city population list when searching or posting a load. If an error or wrong location does appear, entering the full city name and state will help bypass the issue. Our team is aware and actively investigating.

Some customers using our mobile app may experience intermittent delays or errors when searching for loads by a specific city. If an error does appear, entering the full city name will help bypass the issue. Our team is aware and actively investigating.