Resolved after 2 days 22 hours, affecting Loadboard and Mobile, on December 19, 2025.
Due to a vendor issue, we are experiencing problems populating locations when searching for or posting loads. Entering the ZIP code or the full city name and state may help bypass the issue. Our team is aware and actively working with the vendor to restore service as quickly as possible.
Affected components
Update timeline
- investigating Dec 19, 2025, 04:31 PM UTC
Some customers may experience issues with the city population list when searching or posting a load. If an error or wrong location does appear, entering the full city name and state will help bypass the issue. Our team is aware and actively investigating.
- identified Dec 19, 2025, 04:56 PM UTC
Due to a vendor issue, we are experiencing problems populating locations when searching for or posting loads. Entering the ZIP code or the full city name and state may help bypass the issue. Our team is aware and actively working with the vendor to restore service as quickly as possible.
- resolved Dec 22, 2025, 03:28 PM UTC
This incident has been resolved.
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