TRM Labs incident
Brief spike in error rates across Graph Visualizer, Wallet Screening and Transaction Monitoring.
Resolved after 2 hours 55 minutes, affecting US - Forensics on Web and US - API - Wallet Screening and 1 more, on August 27, 2026.
We identified an infrastructure node upgrade that rotated database proxy pods during the incident window. The pods did not drain connections cleanly, concentrating reconnects on replacement pods and causing database query read timeouts. A fix is being actively pushed. Customer impact remains resolved.
Affected components
Update timeline
- investigating Aug 27, 2026, 11:01 PM UTC
A cross-service error-rate spike affected Transaction Monitoring, Graph Visualizer, and Wallet Screening for approximately 15 mins between 22:23–22:38 UTC (6:23–6:38pm EDT). The spike has subsided and the current error rate is now low. The team is investigating the root cause.
- resolved Aug 28, 2026, 01:56 AM UTC
We identified an infrastructure node upgrade that rotated database proxy pods during the incident window. The pods did not drain connections cleanly, concentrating reconnects on replacement pods and causing database query read timeouts. A fix is being actively pushed. Customer impact remains resolved.
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