TRM Labs incident

Delayed Initial Transaction Screenings

Critical Ongoing View vendor source →

TRM Labs is currently experiencing a critical incident affecting EU - API - Transaction Monitoring, which began 8h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 07:13 AM UTC
Resolved
Ongoing
Duration
● 7h 57m
Detected by Pingoru
Oct 21, 2026, 07:13 AM UTC

Affected components

EU - API - Transaction Monitoring

Update timeline

  1. identified Oct 21, 2026, 07:13 AM UTC

    Beginning October 20, 2026, at 6:03 PM EDT, initial transaction screenings in Transaction Monitoring 2.0 in the EU region remained in PROCESSING without completing.

  2. identified Oct 21, 2026, 07:15 AM UTC

    We have identified the cause and are restarting the affected services to process queued transfers.

  3. identified Oct 21, 2026, 07:16 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 21, 2026, 07:21 AM UTC

    Recovering is confirmed. Monitoring.