TRM Labs incident

Graph Visualizer graphs may not save correctly

Resolved after 49 minutes, affecting US - Forensics on Web and EU - Forensics on Web, on September 17, 2026.

identified Sep 17, 2026, 09:28 PM UTC

We identified the issue was with the saving functionality and are landing a fix.

Started
Sep 17, 2026, 09:09 PM UTC
Resolved
Sep 17, 2026, 09:58 PM UTC
Duration
49m
Detected by Pingoru
Sep 17, 2026, 09:09 PM UTC

Affected components

US - Forensics on WebEU - Forensics on Web

Update timeline

  1. investigating Sep 17, 2026, 09:09 PM UTC

    We’re investigating an issue affecting Graph Visualizer. Some customers may be unable to save graphs, may see graph nodes become unclickable during auto-save, or may find that saved graphs reopen blank or without a draft name. Our engineering team is actively investigating. We will provide another update within approximately 30 minutes, or sooner if we identify a mitigation or resolution. We’re sorry for the disruption and recommend avoiding edits to affected graphs until we provide further guidance.

  2. investigating Sep 17, 2026, 09:11 PM UTC

    Updated the components affected.

  3. identified Sep 17, 2026, 09:28 PM UTC

    We identified the issue was with the saving functionality and are landing a fix.

  4. resolved Sep 17, 2026, 09:58 PM UTC

    The fix has been verified and the issue has been resolved.

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