TRM Labs incident

Resolved: intermittent TRM login issues

Resolved after 8 minutes, affecting US - Forensics on Web, on August 27, 2026.

resolved Aug 27, 2026, 11:45 AM UTC

The provider restored service, and TRM login access has been restored and validated

Started
Aug 27, 2026, 11:36 AM UTC
Resolved
Aug 27, 2026, 11:45 AM UTC
Duration
8m
Detected by Pingoru
Aug 27, 2026, 11:36 AM UTC

Affected components

US - Forensics on Web

Update timeline

  1. monitoring Aug 27, 2026, 11:36 AM UTC

    Some customers and internal users were intermittently unable to log in to TRM for approximately 38 minutes on 27 August 2026, from around 3:15pm to 3:53pm PDT. The issue was caused by an intermittent outage affecting one of our authentication service providers. The provider has restored service, and TRM login access has been restored and validated. We are continuing to monitor the service. We apologize for the disruption.

  2. resolved Aug 27, 2026, 11:45 AM UTC

    The provider restored service, and TRM login access has been restored and validated

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