Resolved after 5 hours 8 minutes, affecting US - Forensics on Web and EU - Forensics on Web, on August 24, 2026.
The fix for the Graph Visualizer performance issue has been deployed to production. We are monitoring the rollout and verifying that large graphs load and respond normally when customers add or move elements.
Affected components
Update timeline
- investigating Aug 24, 2026, 06:24 PM UTC
We are investigating an issue causing Graph Visualizer to load very slowly or freeze when customers add or manipulate graphs.
- identified Aug 24, 2026, 06:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2026, 09:47 PM UTC
The fix for the Graph Visualizer performance issue has been deployed to production. We are monitoring the rollout and verifying that large graphs load and respond normally when customers add or move elements.
- monitoring Aug 24, 2026, 09:55 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Aug 24, 2026, 09:56 PM UTC
The fix for the Graph Visualizer performance issue has been deployed to production. We are monitoring the rollout and verifying that large graphs load and respond normally when customers add or move elements.
- resolved Aug 24, 2026, 11:32 PM UTC
This incident has been resolved.
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