Degraded Transaction Query Performance

Update timeline

1. investigating Aug 21, 2026, 02:53 PM UTC

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. investigating Aug 21, 2026, 03:12 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 21, 2026, 03:13 PM UTC

   We’re investigating slow responses and elevated errors affecting the transactions feature and API endpoint. Requests involving multiple transactions may take up to 30 seconds to complete or may fail with a timeout, which can cause plotting and transaction-query features in GV to load slowly or fail.

4. investigating Aug 21, 2026, 03:49 PM UTC

   Investigating: degraded Graph Visualizer transaction queries We’re continuing to investigate slow responses and intermittent timeouts affecting transaction-based plots in Graph Visualizer. Requests involving multiple transactions may take up to 30 seconds to complete or may fail, causing some plots to load slowly or not render. Our engineering team has identified and is applying a fix. We’re aiming to restore normal performance within approximately one hour. We’ll provide another update when the fix is deployed and verified.

5. monitoring Aug 21, 2026, 05:21 PM UTC

   Monitoring: degraded Graph Visualizer transaction queries The issue affecting transaction-based Graph Visualizer plots has been resolved. Requests to the transaction query endpoint are now responding normally, and Graph Visualizer plots should load as expected. We'll continue monitoring the service and are also completing a longer-term fix to prevent the issue from recurring. We're sorry for the disruption.

6. resolved Aug 21, 2026, 06:33 PM UTC

   This incident has been resolved.