TRM Labs incident

Degraded service: Address to address unplotted flows unavailable

Resolved on July 24, 2026.

resolved Jul 25, 2026, 12:06 AM UTC

We investigated errors affecting address-to-address un-plotted flows (if toggled on). Affected Forensics Web showed an error message, but were able to complete investigations. We suppressed the erroneous code and everything is now functional. All other services were unaffected.

Started
Jul 24, 2026, 11:00 PM UTC
Resolved
Jul 24, 2026, 11:00 PM UTC
Duration
–
Detected by Pingoru
Jul 24, 2026, 11:00 PM UTC

Update timeline

  1. resolved Jul 25, 2026, 12:06 AM UTC

    We investigated errors affecting address-to-address un-plotted flows (if toggled on). Affected Forensics Web showed an error message, but were able to complete investigations. We suppressed the erroneous code and everything is now functional. All other services were unaffected.

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