TRM Labs incident
Users unable to login and add/remove users from their organization.
Critical Vendor's status page →
Resolved after 4 hours 3 minutes, affecting US - Forensics on Web and EU - Forensics on Web, on July 17, 2026.
All user login and management flows are now working. We are continuing to monitor.
Affected components
US - Forensics on WebEU - Forensics on Web
Update timeline
- identified Jul 17, 2026, 04:12 PM UTC
We identified the issue and rolling back the changes to unblock.
- identified Jul 17, 2026, 04:13 PM UTC
This affects web surfaces only. API access is still working as intended.
- identified Jul 17, 2026, 04:43 PM UTC
The rollback unblocked certain login flows not all, the fix is continuing to propagate to unblock all flows.
- monitoring Jul 17, 2026, 04:58 PM UTC
All user login and management flows are now working. We are continuing to monitor.
- resolved Jul 17, 2026, 08:16 PM UTC
All green for the last few hours. Resolving.
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