TRM Labs incident

Users unable to login and add/remove users from their organization.

Critical Resolved View vendor source →

TRM Labs experienced a critical incident on July 17, 2026 affecting US - Forensics on Web and EU - Forensics on Web, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 04:12 PM UTC
Resolved
Jul 17, 2026, 08:16 PM UTC
Duration
4h 3m
Detected by Pingoru
Jul 17, 2026, 04:12 PM UTC

Affected components

US - Forensics on WebEU - Forensics on Web

Update timeline

  1. identified Jul 17, 2026, 04:12 PM UTC

    We identified the issue and rolling back the changes to unblock.

  2. identified Jul 17, 2026, 04:13 PM UTC

    This affects web surfaces only. API access is still working as intended.

  3. identified Jul 17, 2026, 04:43 PM UTC

    The rollback unblocked certain login flows not all, the fix is continuing to propagate to unblock all flows.

  4. monitoring Jul 17, 2026, 04:58 PM UTC

    All user login and management flows are now working. We are continuing to monitor.

  5. resolved Jul 17, 2026, 08:16 PM UTC

    All green for the last few hours. Resolving.