TRM Labs experienced a critical incident on July 6, 2026, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 06, 2026, 02:46 PM UTC
We're experiencing an elevated level of API errors on the EU platform and are currently looking into the issue.
- identified Jul 06, 2026, 03:31 PM UTC
We believe we have identified the cause of this elevated error rate and are looking into it.
- identified Jul 06, 2026, 04:40 PM UTC
We are continuing to look into mitigations for the root cause.
- monitoring Jul 06, 2026, 05:58 PM UTC
The error rate on the EU platform has been reduced. We are currently monitoring the solutions we've put in place.
- resolved Jul 06, 2026, 07:05 PM UTC
We have confirmed that the elevated error rate on the EU platform has been mitigated for the past hour.