TRM Labs is currently experiencing a major incident affecting US - API - Wallet Screening and US - API - Transaction Monitoring and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 07:21 AM UTC
We an investigating an issue with an upstream infrastructure provider, and working on failover options.
- investigating May 27, 2026, 07:23 AM UTC
We are continuing to investigate this issue.
- investigating May 27, 2026, 07:56 AM UTC
We are continuing to investigate network connectivity issues between our web tier and confluent cloud. We have identified a potential cause, and currently working on failover
- investigating May 27, 2026, 08:00 AM UTC
We are continuing to look into the issue and pursuing a few mitigation options.
- identified May 27, 2026, 08:26 AM UTC
We have validated the root cause (web tier egress IPs were auto-blocklisted for malicious activity), and we are continuing to failover to AWS unblock new requests.
- identified May 27, 2026, 08:27 AM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2026, 08:45 AM UTC
We failed over TM2, and all new requests should proceed as normal. We are actively working on requeueing pending requests posted during the outage.