Is Triple Whale down?

Last checked just now
Current status
Triple Whale is having a partial outage

Affected component: Shopify API & Mobile

Official status page: https://status.triplewhale.com · Polled every 5 minutes · 13 components tracked

Triple Whale is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.

Real-time Triple Whale status, recent outages, and incident history — pulled directly from Triple Whale's official status page at https://status.triplewhale.com every 5 minutes. Pingoru tracks 13 Triple Whale services and has captured 5 incidents in the last 90 days (99.57% uptime). Get email, Slack, Discord, or webhook alerts the moment Triple Whale reports a new incident — free for 5 monitors, no credit card.

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Triple Whale uptime 99.57% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 46m
    Started Sep 02, 2026, 01:32 AM UTC · Resolved Sep 02, 2026, 02:18 AM UTC
    Moby (AI Chat) & Agents
    Timeline · 2 updates
    • identified · Sep 02, 2026, 01:32 AM UTC

      We’re currently experiencing an issue affecting OpenAI models in Moby. Our team is actively working to restore access. In the meantime, Anthropic models remain available and can be used as an alternative.

    • resolved · Sep 02, 2026, 02:18 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 28m
    Started Sep 01, 2026, 11:25 PM UTC · Resolved Sep 02, 2026, 12:53 AM UTC
    Moby (AI Chat) & Agents
    Timeline · 2 updates
    • investigating · Sep 01, 2026, 11:25 PM UTC

      We’re currently experiencing an issue affecting OpenAI models in Moby. Our team is actively working to restore access. In the meantime, Anthropic models remain available and can be used as an alternative.

    • resolved · Sep 02, 2026, 12:53 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 4h 46m
    Started Sep 01, 2026, 06:14 PM UTC · Resolved Sep 01, 2026, 11:00 PM UTC
    All App Systems
    Timeline · 2 updates
    • identified · Sep 01, 2026, 06:14 PM UTC

      Meta has confirmed an issue on their side affecting the Insights API, which is causing delays in Meta spend data being returned to Triple Whale. Other Meta data services have remained operational. We are beginning to see data fetching recover, although responses are still intermittent as Meta works through the issue. Our team is continuing to monitor recovery and will provide updates as data flow returns to normal.

    • resolved · Sep 01, 2026, 11:00 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 39m
    Started Jun 24, 2026, 05:03 PM UTC · Resolved Jun 24, 2026, 05:42 PM UTC
    PixelAttributionCDP
    Timeline · 3 updates
    • investigating · Jun 24, 2026, 05:03 PM UTC

      We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

    • identified · Jun 24, 2026, 05:16 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Jun 24, 2026, 05:42 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved
    Started Jun 24, 2026, 03:46 PM UTC · Resolved Jun 24, 2026, 01:00 PM UTC
    Timeline · 1 update
    • resolved · Jun 24, 2026, 03:46 PM UTC

      Status: Resolved Date: June 24, 2026 Start Time: ~14:14 UTC End Time: ~14:29 UTC Duration: ~15 minutes Triple Whale experienced a degradation in pixel event ingestion resulting in approximately 50% of pixel events not being processed for roughly 15 minutes. * Approximately 50% reduction in incoming pixel events during the incident window. * Affected all pixel event types, including: * Page Views * Add to Cart (ATC) * Purchases * Other tracked pixel events * Events lost during this period cannot be backfilled.

    Latest: Status: Resolved Date: June 24, 2026 Start Time: ~14:14 UTC End Time: ~14:29 UTC Duration: ~15 minutes Triple Whale experienced a degradation in pixel event ingestion resulting in …

Outage history

Past 90 days · 5 incidents View full outage history →