Triple Whale incident

Meta Data Delay

Resolved after 4 hours 46 minutes, affecting All App Systems, on September 1, 2026.

identified Sep 01, 2026, 06:14 PM UTC

Meta has confirmed an issue on their side affecting the Insights API, which is causing delays in Meta spend data being returned to Triple Whale. Other Meta data services have remained operational. We are beginning to see data fetching recover, although responses are still intermittent as Meta works through the issue. Our team is continuing to monitor recovery and will provide updates as data flow returns to normal.

Started
Sep 01, 2026, 06:14 PM UTC
Resolved
Sep 01, 2026, 11:00 PM UTC
Duration
4h 46m
Detected by Pingoru
Sep 01, 2026, 06:14 PM UTC

Affected components

All App Systems

Update timeline

  1. identified Sep 01, 2026, 06:14 PM UTC

    Meta has confirmed an issue on their side affecting the Insights API, which is causing delays in Meta spend data being returned to Triple Whale. Other Meta data services have remained operational. We are beginning to see data fetching recover, although responses are still intermittent as Meta works through the issue. Our team is continuing to monitor recovery and will provide updates as data flow returns to normal.

  2. resolved Sep 01, 2026, 11:00 PM UTC

    This incident has been resolved.

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