Trend Micro incident

An internal error shows up when non-Foundation Vision One account accesses Endpoint Security > Endpoint Inventory

Major Resolved View vendor source →

Trend Micro experienced a major incident on January 20, 2025 affecting TrendAI Vision One™, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 05:53 PM UTC
Resolved
Jan 20, 2025, 09:55 PM UTC
Duration
4h 2m
Detected by Pingoru
Jan 20, 2025, 05:53 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jan 20, 2025, 05:53 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Jan 20, 2025, 09:55 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.