Trend Micro incident
Cannot get License Information in License app and continuous reload in other apps (SEP, SWP, etc)
Trend Micro experienced a major incident on February 3, 2025 affecting TrendAI Vision One™, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2025, 11:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Feb 03, 2025, 01:25 PM UTC
Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Feb 03, 2025, 02:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.