Trend Micro incident
Console continuously reload in loop impacting multiple apps
Trend Micro experienced a major incident on February 3, 2025 affecting TrendAI Vision One™, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2025, 08:13 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Feb 03, 2025, 11:16 AM UTC
Trend Micro service engineers are addressing an ongoing issue where the V1 Portal continuously reloads upon login because the landing page is ASRM. As a workaround, please use the direct URLs for sub-apps to avoid the reload issue while our backend team resolves this problem.
- investigating Feb 03, 2025, 02:03 PM UTC
Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.
- resolved Feb 04, 2025, 01:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.