Trend Micro incident

Trend Cloud One - Endpoint and Workload Security: Primary tenant relay missing

Major Resolved View vendor source →

Trend Micro experienced a major incident on November 13, 2024 affecting Trend Cloud One, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 05:00 PM UTC
Resolved
Nov 13, 2024, 08:00 PM UTC
Duration
3h
Detected by Pingoru
Nov 13, 2024, 05:00 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Nov 13, 2024, 05:00 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Nov 13, 2024, 08:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.