Trend Micro experienced a minor incident on February 5, 2025 affecting Trend Cloud One, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Trend Cloud One
Update timeline
- investigating Feb 05, 2025, 04:00 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Feb 05, 2025, 07:00 AM UTC
There were agent crash issue caused inside the nodes, C1WS service availability is not affected. If any customer experience agent crash in similar time period, please contact technical support for help.