Trend Micro incident

Trend Vision One - Operations Dashboard: Unable to view Internet-facing asset in Operations Dashboard

Major Resolved View vendor source →

Trend Micro experienced a major incident on December 18, 2024 affecting TrendAI Vision One™, lasting 8h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 01:00 AM UTC
Resolved
Dec 18, 2024, 09:50 AM UTC
Duration
8h 50m
Detected by Pingoru
Dec 18, 2024, 01:00 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Dec 18, 2024, 01:00 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Dec 18, 2024, 05:40 AM UTC

    Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.

  3. resolved Dec 18, 2024, 09:50 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.