Resolved after 1 hour 5 minutes, affecting Informação Importante, on November 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Informação Importante
Update timeline
- identified Nov 03, 2026, 03:53 PM UTC
Prezado(a) Lojista, Identificamos uma eventualidade no sistema de telefonia, que está impactando os atendimentos via telefone. Gostaríamos de ressaltar que nossos canais de atendimento via chat e chamados continuam funcionando normalmente. Estamos à disposição para o que precisar. Atenciosamente, Equipe Tray
- monitoring Nov 03, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2026, 04:58 PM UTC
This incident has been resolved.
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