Tray E-commerce incident

Instabilidade no acesso ao painel administrativo

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on October 17, 2026 affecting Painel Administrativo, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 12:14 PM UTC
Resolved
Oct 17, 2026, 01:13 PM UTC
Duration
58m
Detected by Pingoru
Oct 17, 2026, 12:14 PM UTC

Affected components

Painel Administrativo

Update timeline

  1. identified Oct 17, 2026, 12:14 PM UTC

    Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo.Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,

  2. monitoring Oct 17, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2026, 01:13 PM UTC

    This incident has been resolved.