Tray E-commerce incident

Instabilidade no acesso a loja

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on September 19, 2026 affecting Loja Virtual, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 02:36 PM UTC
Resolved
Sep 19, 2026, 08:54 PM UTC
Duration
6h 18m
Detected by Pingoru
Sep 19, 2026, 02:36 PM UTC

Affected components

Loja Virtual

Update timeline

  1. investigating Sep 19, 2026, 02:36 PM UTC

    Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas virtuais. Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,

  2. monitoring Sep 19, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2026, 08:54 PM UTC

    This incident has been resolved.