TPx Communications had 18 outages in the last 2 years totaling 428h 3m of downtime — averaging 0.7 incidents per month.
There were 18 TPx Communications outages since May 26, 2025 totaling 428h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a major outage in the Las Vegas Area. We identified a maintenance activity that is unexpectedly affecting our redundant link and we are escalating with our Providers for immediate investigation. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We have confirmed that the primary link outage was caused by a scheduled maintenance window (MOP 72515). This link successfully restored at 02:28 PST, recovering network connectivity and bringing the Las Vegas market back online. Our team is currently monitoring service stability on the active circuit. Concurrently, we are escalating the issue with the secondary provider to restore the redundant link, which remains down.
We have verified that both impacted links are now fully restored, completely recovering connectivity and redundancy for the Las Vegas network. As services remain stable with no further interruptions, we are resolving this incident. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers in the greater Los Angeles area may be experiencing intermittent service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier has identified a fiber cut in their network and has a fiber construction team at the location. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier has completed repairs to the damaged fiber-optic cable, and services have been restored as of 7:11 pm Pacific Time. If you believe your service is still impacted, please open a support case with our technical teams at www.tpx.com/support.
We are currently investigating a possible power issue in our Dallas, Texas office. A Technician has been dispatched to the location for further investigation with an ETA of 8:00 am CDT. Our Network Engineering team has also been engaged. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Our technician is currently onsite and has confirmed that all HVAC systems are down. A fire alarm has also been triggered; however, there is no indication of an actual fire. The fire alarm vendor is en route and is expected to arrive by 8:30 AM CDT. At this time, all five HVAC units serving the office are down, and restoring these systems is a priority as temperatures in the office continue to rise. The high temperatures have caused some of our network equipment to shut down, causing partial customer service to be interrupted. There is currently no estimated time to repair (ETTR). If you believe your services may be impacted, please open a support case with our technical team at www.tpx.com/support.
We have restored the HVAC system and reconfigured power to restore customer services. We are reviewing outstanding alarms and clearing them one by one. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We are seeing all equipment back to normal, and all customers impacted back in service. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers in the greater Los Angeles area may be experiencing intermittent service interruptions. Our investigation has correlated these issues with the Frontier Network. Frontier suspects this is a fiber impairment. A Frontier fiber repair crew has been dispatched to investigate, We will continue to provide updates as more information becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier has identified the location of the fiber cut in the Ridgecrest California area. Their fiber construction team is at the location of the suspected cut. They are checking for locations along the fiber path to identify any slack fiber that they can pull through to repair and resplice the fiber cable. No ETR has been provided.
Frontier has completed the repairs, and our montoring tools see customers have restored. We are monitoring for stability and reaching out to customers for confirmation. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Customers have confirmed that their services have restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Microsoft has announced that it is experiencing a potential issue affecting Microsoft 365 services. They have identified a portion of dependent service infrastructure in the North America region that is not processing traffic as expected. This is impacting their load-balancing processes and general service availability. They are working to restore the infrastructure to a healthy state and rebalance the service traffic to achieve recovery. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Microsoft has implemented a traffic balancing solution within a limited portion of their infrastructure and testing indicates some success. They are applying this solution incrementally across all affected infrastructure to ensure the environment remains balanced as recovery continues. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Microsoft's rebalance of traffic to achieve recovery appears to be working. Some email delays may still be present due to customer email systems processing delivery of backlog messages. They are also recursively monitoring the extent of the affected environment to identify whether additional actions may be required. TPx will continue to monitor for any further issues through the next 24 hours to verify that our customer issues have been corrected. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We have confirmed that the Microsoft issues have been resolved. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
The National Weather Service has issued a Winter Storm Watch that includes the TPx Dallas, Atlanta, and Boston area network hubs effective Friday, January 23, 2026 through Monday, January 26, 2026. Forecast conditions include extreme cold, snow, sleet, and freezing rain, with the potential for ice accumulation. We want to assure you that the TPx NOC is actively preparing for this event. With the possibility of service impacts we would like to assure you that our dedication continues to be focused on supporting our customers. Our Support and Engineering Teams are closely monitoring the situation and will continue to do so throughout the duration of the storm. We will continue to monitor weather conditions and network performance throughout the storm. Should conditions change or service updates become necessary, we will communicate them promptly. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
The TPx network experienced no major outages during this event. Closing this communication
TPx is monitoring the Verizon Wireless outage. Our network has not been impacted by this event, however, we understand that some customers' wireless services may not be working, restricting access to some of the services we provide. What we know is that at approximately 12:30 pm EST, over 150,000 reports of Verizon Wireless issues spiked on Down Detector. Verizon has put out a statement "Verizon engineering teams are continuing to address today's service interruptions. Our teams remain fully deployed and are focused on the issue." TPx will continue to monitor the situation, but as of 8:00 pm EST Verizon Wireless has not resolved the issue.
Verizon has confirmed the Wireless Outage was restored at approximately 10:00 pm EST. Their statement suggested that if customers are still having an issue, they encourage you to restart your devices to reconnect to the network. The cause of disruption and the total number of impacted users are unknown.
We are receiving customer reports for slow speeds and packet loss associated with customer circuits utilizing Frontier service. We have gathered data and working towards resolving this issue with our Provider. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Our TPx Engineering team has moved the affected traffic off the affected path. Services have cleared and remained stable for 2 hours. We are awaiting our provider's update on their fix. Once we receive their fix notification, we will confirm via testing that no issues remain before moving traffic back to its primary connection. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Our provider, CoreSite, completed their emergency maintenance to clear the issue causing the packet loss.. Traffic has been rerouted back to the CoreSite link, and we have verified that there is currently no packet loss across their network. We are resolving this issue. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
The TPx Network is experiencing a core router issue that is causing some traffic not to reroute properly. If a customer is using Google as their DNS provider, they may experience this issue. We are on the phone working with our Vendor to resolve this issue. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We have followed our vendors recommendations to restore the routing to our core router. We are completing a health check of the router. Customer services should no longer be impacted. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Customers are reporting their services are restored. A reload of the affected router cleared the issue. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers may have experienced a service interruption due to a hardware issue on the Frontier Network. We are seeing all proactive alerts for customers impacted as restored. Frontier states they are still working with their vendor to restore another card to ensure redundancy. The TPx NOC is monitoring services and will resolve this event once Frontier is hands-off. Frontier has not provided an ETR for when they will be done with full restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier has completed the swap of the last card and services remain stable. Closing this event. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
One of our Providers, AT&T, has experienced a building fire at their Harbor Gateway office in Gardinia, CA, central office. Fire teams are still onsite, and AT&T has not been able to access the building to assess the damage. We will continue to reach out to AT&T for updates and provide the information as it becomes available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
AT&T is reporting that they still do not have access to their Building due to the fire. They hope to have access by August 11 at noon. Pacific Time. We will continue to work with AT&T to provide updates as they are made available. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
AT&T Network Disaster Recovery teams have assumed command and control of the Gardenia office that was on fire. Power technicians and electricians are actively working to restore power. The generator has been started and will be run for approximately 30 minutes to validate its integrity. The Fire Department has been called back to the location as smoldering was observed near the roof flashing of the old building. No ETR has been provided at this time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We are seeing customer services restored. AT&T restored power to the office. We are resolving this event and will continue to monitor services. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers may be experiencing service disruptions due to a Major Outage in the Southern California area. We have correlated proactive alerts to an issue within the Frontier Network. Frontier is reporting that they are experiencing numerous outages associated with Southern California wildfires. We are actively escalating with Frontier for updates. We are monitoring the fires via news and internet sources for updates on their impact. Our TPx Core Network has not been affected by the wildfires. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier Outage Update: Frontier has confirmed that they have a fire-damaged fiber that they are in the process of repairing. They have provided a restoration time of 3:00pm to 4:00pm, barring any roadblocks. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier is reporting issues with splicing the damaged fiber cables and has extended the ETR to 6:00pm Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier has identified a second location of damaged fiber along the path and has redeployed fiber crews to repair.. They have provided a new ETR of 8:00 pm PDT. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We are seeing that most customers have been restored. Frontier has not completed all repairs at the second location of the fiber damage. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
The TPx Support team is going through the service restoration validation process. We are still awaiting final confirmation from Frontier that they are hands off. We will update this event in the morning with an update of restoration or what has not been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Frontier has completed the repairs for both sections of the damaged fiber cable. We are seeing customer service restored. We are marking the event as resolved. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
This incident has been resolved.
TPx customers may be experiencing service disruptions due to a Major Outage in the Riverside county area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier who have dispatched a Fiber team to the suspected area to isolate the problem. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Fiber Repairs have been completed as of 1:45 am. All customer services impacted have been confirmed backup. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We are currently experiencing a system outage on our One Central Portal. Our team is working to restore service as soon as possible. During our restoration, if you need any assistance, contact our Customer Support Team at https://www.tpx.com/about-tpx/contact-us/ Thank you for your patience.
The TPx IT department has completed restoration of the One Central Portal. During our restoration, if you need any assistance, contact our Customer Support Team at https://www.tpx.com/about-tpx/contact-us/
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area. We have correlated the proactive alerts to an issue within the Spectrum Network. We are actively escalating with Spectrum who have dispatched a Fiber Team to the suspected area to isolate the problem. Their ETA to the area to begin testing is 10:00am Pacific Time If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
The Spectrum Construction team has started splicing the 144ct transport cable and other teams continue to pull the rest of the cable. The current ETR for this event is estimated at 4:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Spectrum continues to work on replacement and restoral of the damaged fiber cables. They have provided a new ETR of 10:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We are seeing many of our customers service restoring. Spectrum is not hands off for the fiber cable repairs so we are still monitoring. They still have an ETR of 10:00 PM Pacific Time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
We have confirmed that customer cases for this event have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier to determine the root cause and obtain an estimated time of restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Our Provider Frontier experienced a hardware failure that they quickly corrected. Services have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
TPx customers may be experiencing service disruption due to a Major fiber outage in the Los Angeles area. The fiber cut is affecting multiple carriers, including our Wireless service provider. We continue to monitor the progress of the fiber repairs, but currently do not have a restoration time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
The provider has located the fiber cut that is affecting multiple carriers. They are removing the damaged cable to install a new 432-count fiber cable. They have not provided a restoration time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Replacement of the damaged fiber optic cable is underway. The provider has given us a 10:00pm estimated time to restore service.
We are seeing some services begin to restore. The provider continues to work on the completion of the fiber replacement. There has been no change in the Estimated Time to Restore of 10:00pm Pacific Time. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
We see that all customers have been restored. The provider has completed the fiber cable replacement and is hands-off. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.