TPx Communications incident
Los Angeles Area Service Interruption
TPx Communications experienced a critical incident on June 6, 2025 affecting TPx Customer Portal, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 04:38 PM UTC
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area. We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier to determine the root cause and obtain an estimated time of restoration. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Jun 06, 2025, 09:23 PM UTC
Our Provider Frontier experienced a hardware failure that they quickly corrected. Services have been restored. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.