Toast Outage History
Toast is up right nowPingoru has recorded 53 incidents for Toast: 49 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 3 of 720 (0%) |
| May 2026 | 2 | 30 of 744 (4%) |
| June 2026 | 3 | 45 of 720 (6%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 2 | 20 of 744 (3%) |
| September 2026 | 4 | 35 of 720 (5%) |
| October 2026 | 7 | 25 of 587 (4%) |
Incidents, newest first
Minor March 5, 2026 Sling Slowness or Failing to Load 41m Sling by Toast Scheduling
Started Mar 05, 2026, 06:41 PM UTC· resolved Mar 05, 2026, 07:22 PM UTC
- investigating Mar 05, 2026, 06:41 PM UTC
We are currently investigating an issue that may result in Sling pages failing to load or loading slowly for some customers. Refreshing the pages seems to resolve this issue. We are working to resolve this issue as quickly as possibly.
- resolved Mar 05, 2026, 07:22 PM UTC
This incident has been resolved.
Notice February 22, 2026 API Orders and Menu Configuration 1h 6m Toast POS app, POS Web application, Online Ordering, Mobile Dining Solutions (MDS)
Started Feb 22, 2026, 10:20 PM UTC· resolved Feb 22, 2026, 11:26 PM UTC
- investigating Feb 22, 2026, 10:20 PM UTC
We are currently investigating an issue related to a errors that could affect API Orders and Menu Configuration.
- monitoring Feb 22, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2026, 11:26 PM UTC
This incident has been resolved.
Notice February 19, 2026 Isolated Card Processing Error 13h 5m Card Processing
Started Feb 19, 2026, 07:32 PM UTC· resolved Feb 20, 2026, 08:37 AM UTC
- investigating Feb 19, 2026, 07:32 PM UTC
We are currently investigating an issue related to a very small subset of credit card denials relate to a specific debit card provider based out of the New Jersey area. If you experience this issue we advise that the customer use a different credit card to process payment.
- identified Feb 20, 2026, 04:03 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 20, 2026, 08:37 AM UTC
This incident has been resolved. If you have any further issues please process a secondary card and operations will return to normal for the business day of Friday, 2/20/2026.
Notice February 18, 2026 Toast Backend - Login Issue 2h 27m POS Web application
Started Feb 18, 2026, 08:54 PM UTC· resolved Feb 18, 2026, 11:21 PM UTC
- investigating Feb 18, 2026, 08:54 PM UTC
We are currently investigating an issue related to the inability to log into the Toast Backend.
- identified Feb 18, 2026, 09:13 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Feb 18, 2026, 11:06 PM UTC
We apologize for the earlier update, but we are still investigating the issue and will provide updates as we learn more.
- resolved Feb 18, 2026, 11:21 PM UTC
This incident has been resolved. If you continue to experience issues logging into your account via Toast Backend, please call Toast Customer Care (617) 682-0225, or chat with Care, for additional help resolving the issue.
Notice February 17, 2026 Deposit Delay - US Customers - 2/17/2025 4h 45m Deposits
Started Feb 17, 2026, 01:24 PM UTC· resolved Feb 17, 2026, 06:09 PM UTC
- identified Feb 17, 2026, 01:24 PM UTC
We’ve identified the issue affecting deposits for all US based customers and are working on a fix. Thank you for your patience.
- monitoring Feb 17, 2026, 05:38 PM UTC
We are seeing signs of deposits processing for US based customers and will continuing to monitor the issue until we can confirm all customer deposits have processed.
- resolved Feb 17, 2026, 06:09 PM UTC
The issue impacting deposits has been resolved. We expect these funds to be deposited by the end of business today, 2/17/2026, so keep an eye on your bank statement to confirm that your deposit has been made. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
Minor February 15, 2026 (02/14/2026)Entitlements/Online Orders Delays Incident 1h 3m Online Ordering
Started Feb 15, 2026, 12:45 AM UTC· resolved Feb 15, 2026, 01:49 AM UTC
- investigating Feb 15, 2026, 12:45 AM UTC
We are currently investigating an issue that may cause some delays to online ordering or present errors when navigating online ordering.
- investigating Feb 15, 2026, 12:57 AM UTC
We are continuing to look into the cause of the issue, however, we are seeing improvements in the delays and errors.
- investigating Feb 15, 2026, 01:17 AM UTC
We continue to investigate the issue but are seeing minimal impact at this time.
- investigating Feb 15, 2026, 01:37 AM UTC
We continue to investigate the issue but are seeing minimal impact at this time.
- resolved Feb 15, 2026, 01:49 AM UTC
We have identified the affected services and have implemented fixes to ensure proper functionality. This incident is now resolved.
Major February 5, 2026 Product Pages Not Loading 23m POS Web application
Started Feb 05, 2026, 05:49 PM UTC· resolved Feb 05, 2026, 06:13 PM UTC
- investigating Feb 05, 2026, 05:49 PM UTC
We are aware of an issue causing various product pages to fail to load. We are investigating and hope to have these pages up and working again soon.
- monitoring Feb 05, 2026, 06:08 PM UTC
A fix has been implemented and the affected product pages are now loading as expected. We will continue to monitor.
- resolved Feb 05, 2026, 06:13 PM UTC
A fix has been implemented for this issue. All systems have returned to normal.
Minor February 2, 2026 Toast IQ Latency 1h 38m POS Web application
Started Feb 02, 2026, 02:22 PM UTC· resolved Feb 02, 2026, 04:01 PM UTC
- investigating Feb 02, 2026, 02:22 PM UTC
We are aware of an issue that may result in slowness when using Toast IQ for some customers. We are working to resolve this issue as quickly as possible.
- resolved Feb 02, 2026, 04:01 PM UTC
This issue has been resolved.
Major January 12, 2026 Catering Online Ordering 32m Online Ordering
Started Jan 12, 2026, 05:32 PM UTC· resolved Jan 12, 2026, 06:04 PM UTC
- investigating Jan 12, 2026, 05:32 PM UTC
We're aware of an issue affecting the ability to place catering online orders. Our team is engaged and investigating.
- resolved Jan 12, 2026, 06:04 PM UTC
This incident has been resolved.
Notice January 9, 2026 Guest Login Outage 1h 39m Online Ordering, Mobile Dining Solutions (MDS)
Started Jan 09, 2026, 11:09 PM UTC· resolved Jan 10, 2026, 12:48 AM UTC
- investigating Jan 09, 2026, 11:09 PM UTC
We are currently investigating an issue that is restricting login capabilities for Toast guest accounts. This issue will affect Toast Online Ordering and Local by Toast. These two products are functional aside from the account login feature.
- investigating Jan 10, 2026, 12:22 AM UTC
We are continuing to investigate this issue.
- resolved Jan 10, 2026, 12:48 AM UTC
This incident has been resolved.
Notice December 17, 2025 Discounts Page Incident 1h 49m
Started Dec 17, 2025, 10:21 PM UTC· resolved Dec 18, 2025, 12:10 AM UTC
- investigating Dec 17, 2025, 10:21 PM UTC
We are aware of an issue that may result in some customers not being able to access the Discounts and Promo Codes page on ToastWeb. The Offers page is still accessible. Engineering is currently investigating this issue.
- resolved Dec 18, 2025, 12:10 AM UTC
This incident has been resolved.
Minor December 15, 2025 Retail Incident 25m POS Web application
Started Dec 15, 2025, 07:38 PM UTC· resolved Dec 15, 2025, 08:03 PM UTC
- investigating Dec 15, 2025, 07:38 PM UTC
We are aware of an issue that may result in Retail pages not loading on ToastWeb. We are working to resolve this issue as quickly as possible.
- monitoring Dec 15, 2025, 07:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2025, 08:03 PM UTC
This incident has been resolved.
Minor December 9, 2025 Menu Builder and Menu Manager Latency 15m POS Web application
Started Dec 09, 2025, 09:47 PM UTC· resolved Dec 09, 2025, 10:02 PM UTC
- identified Dec 09, 2025, 09:47 PM UTC
We are aware of an issue with Menu Builder and Menu Manager that may result in pages loading slowly or not loading at all. Engineering has identified the cause and are working on implementing a fix.
- monitoring Dec 09, 2025, 09:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 10:02 PM UTC
This incident has been resolved.
Critical December 5, 2025 Toast Status Update 58m Toast POS app, POS Web application, Payroll Web application, Online Ordering and 1 more
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 10:01 AM UTC
- investigating Dec 05, 2025, 09:03 AM UTC
We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:09 AM UTC
Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
- monitoring Dec 05, 2025, 09:17 AM UTC
A fix has been implemented and Toast System performance is returning to normal. As you prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
- monitoring Dec 05, 2025, 09:31 AM UTC
You may continue to see errors logging into Toast services or devices in offline mode as our services come back online. We will continue to provide updates as they become available.
- monitoring Dec 05, 2025, 09:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2025, 10:01 AM UTC
This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience.
Minor December 3, 2025 Third Party Ordering - DoorDash Outage 20m Order Processing / KDS
Started Dec 03, 2025, 12:58 AM UTC· resolved Dec 03, 2025, 01:19 AM UTC
- identified Dec 03, 2025, 12:58 AM UTC
We are currently investigating an issue with third-party orders that flow through DoorDash. These orders will not be processed or sent to your POS devices. We will provide updates as we learn more.
- resolved Dec 03, 2025, 01:19 AM UTC
This incident has been resolved.
Minor November 24, 2025 11/24 - Customer Look-up Issue 42m Order Processing / KDS, Toast POS app
Started Nov 24, 2025, 04:56 PM UTC· resolved Nov 24, 2025, 05:38 PM UTC
- investigating Nov 24, 2025, 04:56 PM UTC
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
- investigating Nov 24, 2025, 05:26 PM UTC
We are still investigating this issue but seeing signs of recovery across some devices.
- resolved Nov 24, 2025, 05:38 PM UTC
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
Notice November 24, 2025 Labor Cost Breakdown Not Loading –
Started Nov 24, 2025, 04:30 PM UTC· resolved Nov 24, 2025, 04:30 PM UTC
- resolved Dec 03, 2025, 03:44 PM UTC
Toast Team was made aware of and resolved an issue that resulted in the Labor Cost Breakdown Report not loading information. The report's functionality has returned to normal.
Major November 18, 2025 11/18/25 - Toast Delivery Services Incident 1h 2m Online Ordering
Started Nov 18, 2025, 05:29 PM UTC· resolved Nov 18, 2025, 06:32 PM UTC
- investigating Nov 18, 2025, 05:29 PM UTC
Toast Delivery Services via UberDirect is currently disabled due to an outage with your provider. While we work with UberDirect to resolve the issue, you may switch your provider temporarily to DoorDash to continue to receive deliveries via Toast Delivery Services. If you choose to not switch, services should return to normal automatically once resolved.
- monitoring Nov 18, 2025, 06:06 PM UTC
UberDirect has implemented a fix on their end and are showing signs of recovery. We are also seeing positive signs of recovery on our end and will continue to monitor.
- resolved Nov 18, 2025, 06:32 PM UTC
All systems are operating as expected now. If you switched your preferred Toast Delivery Service provider to DoorDash, you are clear to switch back to UberDirect.
Minor November 18, 2025 11/18/2025 - Toast Systems Incident 5h 12m POS Web application, Restaurant Reporting, Online Ordering, Mobile Dining Solutions (MDS) and 1 more
Started Nov 18, 2025, 01:10 PM UTC· resolved Nov 18, 2025, 06:23 PM UTC
- investigating Nov 18, 2025, 01:10 PM UTC
We are currently aware of an outage of a Third-Party partner that is causing intermittent issues access Toast systems and actively monitoring.
- investigating Nov 18, 2025, 01:11 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:38 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 02:56 PM UTC
Our systems are currently recovering. Guests may have experienced issues accessing Online Ordering sites and Toast Websites. There were also issues intermittently logging into Toastweb. We are seeing improvements on all of our services and will continue to monitor.
- resolved Nov 18, 2025, 06:23 PM UTC
This incident has been resolved.
Notice October 15, 2025 Order and Pay - Outage 42m Mobile Dining Solutions (MDS)
Started Oct 15, 2025, 10:15 PM UTC· resolved Oct 15, 2025, 10:58 PM UTC
- identified Oct 15, 2025, 10:15 PM UTC
We have identified an issue with Toast Order & Pay where payment processing is affected. Please use a Toast POS device to process payments on these checks. We will provide updates as we roll out a fix.
- resolved Oct 15, 2025, 10:58 PM UTC
This incident has been resolved.
Major September 30, 2025 Credit Card Processing Outage 3h 46m Card Processing
Started Sep 30, 2025, 02:50 AM UTC· resolved Sep 30, 2025, 06:36 AM UTC
- investigating Sep 30, 2025, 02:50 AM UTC
We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
- monitoring Sep 30, 2025, 03:23 AM UTC
A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
- resolved Sep 30, 2025, 06:36 AM UTC
This incident has been resolved.
Minor September 29, 2025 Find Checks Calendar 1h 37m POS Web application
Started Sep 29, 2025, 09:55 PM UTC· resolved Sep 29, 2025, 11:32 PM UTC
- investigating Sep 29, 2025, 09:55 PM UTC
We are aware of an issue causing the calendar on the Find Checks page to fail to load and are investigating. Updates will be provided here as they are available.
- identified Sep 29, 2025, 10:38 PM UTC
We have identified the issue affecting Find Checks and our engineers are working on a fix. Affected customers can still issue refunds by finding the check in their Orders report, selecting Send to Devices, and refunding it from the POS.
- resolved Sep 29, 2025, 11:32 PM UTC
A fix has been implemented for this issue. All systems have returned to normal.