Toast had 48 outages in the last 2 years totaling 152h 16m of downtime — averaging 2 incidents per month.
There were 48 Toast outages since June 20, 2025 totaling 152h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with third-party orders that flow through DoorDash. These orders will not be processed or sent to your POS devices. We will provide updates as we learn more.
This incident has been resolved.
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
We are still investigating this issue but seeing signs of recovery across some devices.
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
Toast Delivery Services via UberDirect is currently disabled due to an outage with your provider. While we work with UberDirect to resolve the issue, you may switch your provider temporarily to DoorDash to continue to receive deliveries via Toast Delivery Services. If you choose to not switch, services should return to normal automatically once resolved.
UberDirect has implemented a fix on their end and are showing signs of recovery. We are also seeing positive signs of recovery on our end and will continue to monitor.
All systems are operating as expected now. If you switched your preferred Toast Delivery Service provider to DoorDash, you are clear to switch back to UberDirect.
We are currently aware of an outage of a Third-Party partner that is causing intermittent issues access Toast systems and actively monitoring.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our systems are currently recovering. Guests may have experienced issues accessing Online Ordering sites and Toast Websites. There were also issues intermittently logging into Toastweb. We are seeing improvements on all of our services and will continue to monitor.
This incident has been resolved.
We have identified an issue with Toast Order & Pay where payment processing is affected. Please use a Toast POS device to process payments on these checks. We will provide updates as we roll out a fix.
This incident has been resolved.
We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
A fix has been implemented and we expect card processing to recover. Some customers may still see payments in a ‘Pending’ or ‘Processing’ state. Transactions captured locally with Background Processing will continue to resolve over the next few days, and we will continue to monitor for any payments that were not successfully processed.
This incident has been resolved.
We are aware of an issue causing the calendar on the Find Checks page to fail to load and are investigating. Updates will be provided here as they are available.
We have identified the issue affecting Find Checks and our engineers are working on a fix. Affected customers can still issue refunds by finding the check in their Orders report, selecting Send to Devices, and refunding it from the POS.
A fix has been implemented for this issue. All systems have returned to normal.
We are aware of an issue affecting some customers that may cause issues with Retail and Retail Item Library latency. Retail sync may also not complete. We are currently investigating.
We are continuing to investigate this issue.
This incident has been resolved.
We were notified of service disruption that may impact some Visa transactions. You may experience prolonged processing times or receive error messages on card transactions. We will share more information as we receive updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Toast experienced an issue that resulted in DoorDash being unable to confirm restaurant status. This resulted in emails being sent to customers noting that their DoorDash store was being deactivated. The issue that caused this was resolved overnight and there should be no impact to the customers with DoorDash accounts that received these emails.
Toast recently was made aware of a widespread security incident targeting Salesloft’s Drift application, which provides chat support functionality on Toast’s website and connects to Salesforce, Toast’s CRM system. We immediately disabled Drift upon learning of the incident, and validated it did not affect our core Toast product offerings (such as our POS system). Our investigation indicates that an actor used credentials stolen from Salesloft to access a small subset of information from Toast’s Salesforce instance, and were potentially able to access some business contact information, support case content, as well as Salesforce logs and configuration data. Learn more about this incident → https://updates.toasttab.com/announcements/toast-s-security-update-regarding-the-salesloft-drift-incident
This incident has been resolved.
We are currently investigating an issue related to ticket routing for Online Ordering. This affects orders and their visibility on KDS devices.
We have identified the issue and are working on a resolution. In the meantime, we recommend navigating to the Device Setup on any KDS devices that you have. You can follow the article below to make these changes, which will allow for the tickets to appear as intended: The Dining Options that need to be marked to display are named: "Online Ordering - Takeout" and "Online Ordering - Delivery" https://central.toasttab.com/s/article/Print-Routing-by-Dining-Option#filtertickets
This incident has been resolved. If you are still experiencing issues related to this, please log in to the Toast Backend. You will see an alert in the bottom-right corner of your screen that will guide you through the steps to resolve the issue.
We have resolved an issue that resulted in Nightly Emails including Daily Summary Emails not being sent to customers. We are working to resend these emails to affected customers as soon as possible.
We are currently investigating an issue related to push notifications for schedules that are not being delivered via the MyToast mobile application.
This incident has been resolved.
We are currently aware of and actively investigating an issue with cloud sync delays and latency.
A fix has been implemented and we are seeing quick signs of recovery across our systems. We will continue to monitor to ensure this is resolved.
This incident has been resolved.
We are aware of ISP issues for a subset of customers. If you are experiencing network issues, please contact your ISP. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
We are aware of an issue impacting a subset of customers experiencing offline mode on their devices, primarily reporting from Texas. Customers experiencing this issue have found success in switching ISPs or connecting via a mobile hotspot. If you are located in central Texas and are getting an offline mode message stating that there is a Toast Service Disruption, please consider these options for mitigation while we continue to work toward a resolution.
We have worked with our vendors to mitigate the issue and we are actively monitoring. As you come back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
This incident has been resolved.
We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
We are aware of an issue with credit card processing and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on some card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once the processing times are back to normal. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
We have identified an issue which is affecting card processing latency as well as some other errors accessing Toast Systems. Our engineers are working on mitigating the issue. Affected customers can continue using the Background Processing feature within Toast. We’ll update you as new information is available. https://central.toasttab.com/s/article/Offline-Mode-Processing-Credit-Card-Payments
Card processing latency has returned to normal. We are continuing to monitor any impact to other systems. We’ll update you as new information is available.
Toast systems have returned to normal.
We are aware of an issue affecting publishing which may cause delays in configuration changes reflecting on your Toast POS devices. Our engineering team is currently investigating and we will update with more information as it becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware and investigating an issue causing long loading times and/or errors with Legacy Reporting on Toast Web. We will continue to update as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently aware of an issue affecting some legacy reports such as Orders and Payments Reports preventing proper downloads. We are working to resolve the issue as soon as possible.
We have identified the source of the issue and are currently putting the fix in place.
We are continuing to work on a fix for this issue.
We have employed a fix and have seen full recovery. This incident has been resolved.
We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
This appears to be related to Internet Service Provider (ISP) issues. Please reference the following guide to ensure minimal impact on operations until the issue has been resolved from the ISP side: https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
This incident has been resolved.
We are aware of an issue affecting Toast Payroll and are investigating. Updates will be provided here as they are available.
This incident has been resolved.