Toast incident

Cloud Sync Delays/Latency

Minor Resolved View vendor source →

Toast experienced a minor incident on August 28, 2025 affecting Order Processing / KDS and POS Web application and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 05:13 PM UTC
Resolved
Aug 28, 2025, 08:22 PM UTC
Duration
3h 8m
Detected by Pingoru
Aug 28, 2025, 05:13 PM UTC

Affected components

Order Processing / KDSPOS Web applicationRestaurant ReportingOnline Ordering

Update timeline

  1. investigating Aug 28, 2025, 05:13 PM UTC

    We are currently aware of and actively investigating an issue with cloud sync delays and latency.

  2. monitoring Aug 28, 2025, 05:33 PM UTC

    A fix has been implemented and we are seeing quick signs of recovery across our systems. We will continue to monitor to ensure this is resolved.

  3. resolved Aug 28, 2025, 08:22 PM UTC

    This incident has been resolved.