Toast had 48 outages in the last 2 years totaling 113h 9m of downtime — averaging 2 incidents per month.
There were 48 Toast outages since June 20, 2025 totaling 113h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an ongoing DoorDash outage affecting the DoorDash integration and Toast Delivery Services for some customers. For additional information on service interruptions from Third Party partners, please contact the partner directly.
This incident has been resolved.
We are currently experiencing intermittent connection issues with Ireland Toast Customer Care phone lines. If you are an Ireland based customer experiencing issues reaching Customer Care by phone, please use the following phone number (01) 913 1083 or visit Toast Support Center to chat with a Care agent.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue affecting Toast Online Ordering and Third-Party Ordering and are investigating. Updates will be provided here as they are available.
We have identified the issue and implemented a fix that has restored functionality of Toast Online Ordering and Third-Party Ordering. We are continuing to investigate issues with delayed publishing.
Publishing functionality has returned to normal. This incident has been resolved.
We are currently investigating an issue that may result in guests seeing the Payment Details section during Online Ordering checkout failing to load and showing a grey box. We will continue to update more information as it is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with ToastWeb not being to be reached. We will continue to update as we move further in investigation.
Engineering is continuing to investigate this issue. We are seeing users intermittently able to access ToastWeb
We are seeing recovery and users able to access ToastWeb. We will continue to monitor
This incident has been resolved.
We were alerted of an issue that may have resulted in errors when logging in to some POS devices. Engineering has released a fix for this and we are monitoring for resolution.
This incident has been resolved.
We are currently investigating an issue affecting Publishing for both Toast Web and through POS workflows. Updates will be provided as we learn more.
We are monitoring a fix for the issue.
This incident has been resolved.
We are currently investigating a service disruption affecting digital ordering. While this is occurring, digital orders may not be able to be placed intermittently.
We have implemented a change and are seeing no signs of issues currently.
We have implemented a change and are seeing no signs of issues currently.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue that may result in Sling pages failing to load or loading slowly for some customers. Refreshing the pages seems to resolve this issue. We are working to resolve this issue as quickly as possibly.
This incident has been resolved.
We are currently investigating an issue related to a errors that could affect API Orders and Menu Configuration.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue related to a very small subset of credit card denials relate to a specific debit card provider based out of the New Jersey area. If you experience this issue we advise that the customer use a different credit card to process payment.
The issue has been identified and a fix is being implemented.
This incident has been resolved. If you have any further issues please process a secondary card and operations will return to normal for the business day of Friday, 2/20/2026.
We are currently investigating an issue related to the inability to log into the Toast Backend.
The issue has been identified and a fix is being implemented.
We apologize for the earlier update, but we are still investigating the issue and will provide updates as we learn more.
This incident has been resolved. If you continue to experience issues logging into your account via Toast Backend, please call Toast Customer Care (617) 682-0225, or chat with Care, for additional help resolving the issue.
We’ve identified the issue affecting deposits for all US based customers and are working on a fix. Thank you for your patience.
We are seeing signs of deposits processing for US based customers and will continuing to monitor the issue until we can confirm all customer deposits have processed.
The issue impacting deposits has been resolved. We expect these funds to be deposited by the end of business today, 2/17/2026, so keep an eye on your bank statement to confirm that your deposit has been made. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
We are currently investigating an issue that may cause some delays to online ordering or present errors when navigating online ordering.
We are continuing to look into the cause of the issue, however, we are seeing improvements in the delays and errors.
We continue to investigate the issue but are seeing minimal impact at this time.
We continue to investigate the issue but are seeing minimal impact at this time.
We have identified the affected services and have implemented fixes to ensure proper functionality. This incident is now resolved.
We are aware of an issue causing various product pages to fail to load. We are investigating and hope to have these pages up and working again soon.
A fix has been implemented and the affected product pages are now loading as expected. We will continue to monitor.
A fix has been implemented for this issue. All systems have returned to normal.
We are aware of an issue that may result in slowness when using Toast IQ for some customers. We are working to resolve this issue as quickly as possible.
This issue has been resolved.
We're aware of an issue affecting the ability to place catering online orders. Our team is engaged and investigating.
This incident has been resolved.
We are currently investigating an issue that is restricting login capabilities for Toast guest accounts. This issue will affect Toast Online Ordering and Local by Toast. These two products are functional aside from the account login feature.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of an issue that may result in some customers not being able to access the Discounts and Promo Codes page on ToastWeb. The Offers page is still accessible. Engineering is currently investigating this issue.
This incident has been resolved.
We are aware of an issue that may result in Retail pages not loading on ToastWeb. We are working to resolve this issue as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue with Menu Builder and Menu Manager that may result in pages loading slowly or not loading at all. Engineering has identified the cause and are working on implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re aware of an issue causing a delay in credit card deposits for some restaurants. You may not receive all or part of your expected deposit at the regular time this morning. We expect these funds to be deposited to your account by the end of business today, 12/5. Thank you for your patience.
This incident has been resolved. All affected deposits should be received by 6pm ET.
We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
We are continuing to investigate this issue.
Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
A fix has been implemented and Toast System performance is returning to normal. As you prepare to get back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. Thank you for your patience. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online
You may continue to see errors logging into Toast services or devices in offline mode as our services come back online. We will continue to provide updates as they become available.
We are continuing to monitor for any further issues.
This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience.
Toast Team was made aware of and resolved an issue that resulted in the Labor Cost Breakdown Report not loading information. The report's functionality has returned to normal.