Toast incident
Online Ordering | Kitchen Display ticket routing
Toast experienced a notice incident on September 5, 2025 affecting Order Processing / KDS, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 04:54 PM UTC
We are currently investigating an issue related to ticket routing for Online Ordering. This affects orders and their visibility on KDS devices.
- identified Sep 05, 2025, 06:08 PM UTC
We have identified the issue and are working on a resolution. In the meantime, we recommend navigating to the Device Setup on any KDS devices that you have. You can follow the article below to make these changes, which will allow for the tickets to appear as intended: The Dining Options that need to be marked to display are named: "Online Ordering - Takeout" and "Online Ordering - Delivery" https://central.toasttab.com/s/article/Print-Routing-by-Dining-Option#filtertickets
- resolved Sep 05, 2025, 08:16 PM UTC
This incident has been resolved. If you are still experiencing issues related to this, please log in to the Toast Backend. You will see an alert in the bottom-right corner of your screen that will guide you through the steps to resolve the issue.