Toast incident

Retail Item Library Latency

Notice Resolved View vendor source →

Toast experienced a notice incident on July 3, 2025 affecting POS Web application, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 04:19 PM UTC
Resolved
Jul 03, 2025, 11:14 PM UTC
Duration
6h 54m
Detected by Pingoru
Jul 03, 2025, 04:19 PM UTC

Affected components

POS Web application

Update timeline

  1. investigating Jul 03, 2025, 04:19 PM UTC

    We are aware of an issue affecting some customers that may cause issues with Retail Item Library latency. Retail sync may also not complete. We are currently investigating.

  2. investigating Jul 03, 2025, 04:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 03, 2025, 04:41 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 03, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 03, 2025, 05:09 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 03, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 03, 2025, 06:28 PM UTC

    We are continuing to investigate this issue.

  8. investigating Jul 03, 2025, 06:58 PM UTC

    We are continuing to investigate this issue.

  9. investigating Jul 03, 2025, 07:36 PM UTC

    We are continuing to investigate this issue.

  10. investigating Jul 03, 2025, 08:03 PM UTC

    We are continuing to investigate this issue.

  11. investigating Jul 03, 2025, 08:32 PM UTC

    We are continuing to investigate this issue.

  12. investigating Jul 03, 2025, 09:03 PM UTC

    We are continuing to investigate this issue.

  13. resolved Jul 03, 2025, 11:14 PM UTC

    This incident has been resolved.